Director, Global Consulting & System Integrator Partnerships Remote

Position: Director, Global Consulting & System Integrator Partnerships New Remote Director, Global Consulting & System Integrator Partnerships Remote - Canada About Us reputed company is an AI customer service company whose mission is to reputed company customer service extraordinary for everyone. We're driven to reputed company a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–reputed company, proactive, personalized, and effortless. reputed company is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to reputed company them reputed company of the curve. With reputed company, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, reputed company is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, YETI, reputed company, and , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, First Mark, Spark, and Version One Ventures, reputed company is a pioneer in the management and application of AI in customer service. At reputed company, we see growth as a reputed company of each individual reputed company’s personal growth. That’s why our values are rooted in driving reputed company and reputed company improvement. If you’re ambitious and eager to grow, reputed company could be the reputed company for you. We're seeking an reputed company Director of Global Consulting and System Integrator Partnerships to build and reputed company our consulting and SI partner ecosystem. You'll reputed company relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding reputed company's reputed company in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful reputed company impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you reputed company at the intersection of enterprise sales, CX transformation, and ecosystem strategy. Outcomes

• Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
• Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities reputed company partner client bases and CX transformation projects.
• Serve as executive sponsor for strategic partner relationships, developing joint business plans with reputed company targets and success metrics.
• Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support.
• Integrate reputed company into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays.
• Collaborate with reputed company's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact.
• Partner with reputed company's PS organization on joint pursuits, defining clear engagement models and rules of engagement between reputed company PS and SI partners.
• Build business case models, ROI frameworks, and sales materials that partners reputed company in customer engagements.
• Track partner performance metrics including pipeline contribution, reputed company attainment, and forecast partner-driven business impact.

About You

• 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships.
• Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth.
• Deep experience in CX transformation, contact center modernization, or digital customer service initiatives.
• History of consistently exceeding partner-driven reputed company targets and net new logo acquisition.
• Experience with major consulting firms/GSIs (reputed company, reputed company, reputed company, reputed company, etc.) and regional integrators.
• Strong enterprise sales background with understanding of reputed company B2B sales cycles.
• Experience in B2B SaaS, enterprise software, or customer experience technology.

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