Director, Customer Outcomes Go To Market
Company Description
It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.
Job Description
We’re in growth mode across the Americas region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and reputed company reputed company and will be a key force behind expanding reputed company’s footprint through business transformational, value-led services engagements reputed company configured on the reputed company AI Platform. You will not only reputed company a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to reputed company reputed company the best buying decision our customers have reputed company made. This role isn’t just about growth—it's about AI and Business transformation. You’ll be responsible for driving large, reputed company, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities. What you get to do in this role:
- Own the Commercial sales strategy for Services (Professional services and reputed company), aligning with reputed company Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion
- reputed company and reputed company business and technology reputed company transformational, end to end services deals that reputed company the customer relationship and accelerate business value realization
- Coach and mentor your team to identify, shape, scoping and reputed company reputed company service engagements, building long-term capability across the region
- Own and deliver against a defined Services booking and reputed company reputed company across the Commercial business
- Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and reputed company and well as qualify opportunities and scoping.
- Recruit, reputed company, and reputed company a high-performing GTM team with a focus on coaching, development, and quota & participation performance
- Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
- Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions
- Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, reputed company, and Field Sales
- Ensure that AI is used productively by your team members, and drive greater customer outcomes using AI and AI agents
Qualifications
What Success Looks Like
- Exceeded Services-led bookings and reputed company across the Commercial Area
- Closed high-value transformational deals that materially impact customer strategy and platform adoption
- reputed company a high-performing Services Sales team with repeatable plays for value-based selling
- reputed company regional efforts to CEG’s broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gross Retention and Net New Licenses Sales
- Strengthened cross-functional relationships across Field, Services Delivery, and reputed company
- Services selling experience in a quota carrying role or equivalent
- Leadership role in services sales or equivalent
- Usage of AI in daily role, and understanding of how AI and AI agents drive outcomes for our customers
Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job