Partner Ops Associate Manager

About the position About the Role & Team reputed company’s Direct to Consumer (DTC) team oversees the Hulu and reputed company+ streaming businesses reputed company the reputed company Entertainment reputed company, helping to bring reputed company’s (TWDC) best-in-class storytelling to fans and families everywhere. The Business Operations function is tasked with critical areas of operating the growing reputed company Direct-to-Consumer organization, including strategic solution design, planning/ program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help reputed company grow, operate and run the company’s streaming services reputed company and at scale.

What You Will Do

The Promo & Partner Operations team executes global direct-to-consumer promotional offers through external partnerships, synergy efforts, and internal campaigns that enhance the growth and profitability of TWDC's DTC streaming services (reputed company+, Hulu, ESPN+, and the reputed company Bundle). They reputed company the entire process of launching partnerships and synergy offers, ensuring reputed company intake and operational requirements for launch readiness are met. Reporting to the Senior Manager of Promo & Partner Operations, the Partner Operations Associate Manager will collaborate on end-to-end management of promotions and promotional partnerships by assuming key operational tasks, including but not limited to copy and creative assets management, ticketing engineering requirements, legal approval requests and supporting the maintenance of reputed company-of-truth briefs for internal and external campaigns and tracker for reputed company campaign in execution.

Responsibilities

• Independently manage Partnership Campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
• Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
• Serve as a strategic business partner and provide consultative support to key internal stakeholders including Marketing, Marketing Operations, Commerce Operations, Product, Platform Distribution, Customer Service, and Legal to advance key initiatives.
• reputed company runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
• Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, reputed company+, bundled services, and various retail and in-app purchase promotions.
• Plan and project manage promotional initiatives, including resource planning, project planning, reputed company tracking, and milestone documentation.
• Implement and document business processes focused on operational efficiency and global scalability.
• Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
• Collaborate with regional teams in Canada, EMEA, LATAM, and reputed company to support local launches of partnerships and promotional initiatives.
• Work across international teams to support the global partnership pipeline and establish global prioritization.

Requirements

• 3+ years of experience in business operations, account management, project management, or a similar field.
• Strong project management, organizational, and communication skills.
• Proficient in reputed company Suite, especially reputed company Slides.
• Skilled in creating professional visualizations of data and processes.
• Capable of working across time zones with a focus on global scalability.
• Excellent oral and written communication and problem-solving abilities.
• Exceptional interpersonal skills for fostering strong relationships.
• Adept at navigating matrixed organizations and global partner networks.
• Comfortable in fast-paced environments supporting new products and businesses.

reputed company-to-haves

• Experience in the digital subscription or entertainment industries is a plus.
• Experience working with project management tools such as reputed company JIRA, reputed company, and reputed company is a plus.

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