Technical Support for Pathology – Native Danish or Native Norwegian speaker

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to reputed company the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Are you passionate about technology and helping others? Join reputed company in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!

In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities:

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnosing and troubleshooting technical issues remotely to find solutions.
• Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
• Use CRM systems (OneConnect C4C and reputed company CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to reputed company hands-on experience and support sales activities.

Qualifications

Qualifications and reputed company requirements:

• Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications.
• reputed company in Danish and English is required; considering a native Danish who lives or has lived in England. Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working reputed company a team and autonomously.

reputed company Offer:

• Position can be remote, hybrid or office based.
• Comprehensive training and development opportunities to help you reputed company in your field, starting with an Onboarding program to ensure you have a smooth start with reputed company.
• A dynamic environment focused around delivering best-of-class customer service.
• Agilent offers core global benefits to reputed company staff – but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
• A dedication to work/life balance.  

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

reputed company Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support