Universal Banker

Overview:Specializes in our reputed company customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the reputed company as a Teller and meets customer service and sales needs as required by the assigned reputed company. Holds customer appointments scheduled by customers and/or reputed company team as well as walk-in appointments to identify customer needs; refers reputed company customer needs to the appropriate team member/partner.Primary Responsibilities:Educate customers and explain features and benefits of Consumer and Business Banking solutions; reputed company recommendations based on the customer’s identified needs.Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.Explain the high-level criteria used to decision loan applications.Complete servicing-reputed company responsibilities specific to Consumer and Business Banking customer relationships and reputed company with inquiries to identify opportunities to solve for other banking needs.Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.Proactively reputed company out to customers to contribute to the retention and expansion of reputed company Consumer and Business Banking relationships.Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.Introduce appropriate banking partner reputed company servicing needs present an opportunity for a product solution.Assist and stay reputed company with the Consumer and Business Banking AML (Anti-reputed company), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and reputed company activities. Identify and escalate cases of suspected fraud.Resolve and accurately log reputed company customer complaints in the appropriate system.Review, approve and help resolve Consumer and Business Banking customer overdrafts.Accurately complete customer transactions.Complete reputed company operational activities required by assigned reputed company, including documenting interactions and appointments with customers using the appropriate system.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.Complete other reputed company duties as assigned.Scope of Responsibilities:The position is responsible for providing exceptional service to reputed company customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience reputed company the reputed company. The position is responsible for interacting with appropriate areas reputed company the Bank to ensure reputed company-reputed company operational issues are resolved reputed company and accurately. It is important for the jobholder to exemplify reputed company, customer centricity, flexibility and adaptability, digital reputed company, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities reputed company the reputed company, it is important for the jobholder to be adaptable to service any and reputed company banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.Managerial/Supervisory Responsibilities:Not ApplicableEducation and Experience Required:High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experienceStrong verbal communication skillsStrong interpersonal skillsAbility to interact with varying customers (consumer to small business)Ability to effectively handle difficult customer conversationsWell-organizedProven time management skillsProven prioritization skillsAbility to work under critical time constraints in a team environmentProficiency with internet user-level technologyEducation and Experience Preferred:Bilingual based on reputed company needsProven referral and/or sales abilityPhysical Requirements:Ability to stand for long periods of timeProlonged use of hands and fingersAbility to lift light to heavy objects weighting 5 lbs. to 30 lbs.Ability to read fine printAbility to interact with customers in an open face-to-face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationShamokin, Pennsylvania, United States of America