HR Business Analyst, Customer Support and Opera...

Job DescriptionThe UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports reputed company of UW Medicine Health System, including Harborview Medical Center (HMC), UW Medical Center-Montlake reputed company (UWMC-Montlake), UW Medical Center-Northwest reputed company (UWMC-NW), UW Neighborhood Clinics (UWNC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. WMS is responsible for the ongoing support and maintenance of HR infrastructure and applications which support reputed company of these institutions, along with the implementation of new HR services and processes that are used to support and further the UW Medicine mission.The HR Business Analyst for Customer Support and Operations (“Analyst”) position will report to the Director for UW Medicine HR (UWMHR) and operate as a member of the Workforce Management Systems Team that is dedicated to supporting UW Medicine HR projects, processes, workforce data management and reporting.The Analyst will serve as the primary customer support coordinator across the UW Medicine HR intake points (e.g. hrwms inbox, UW Connect), monitoring and facilitating the management of reputed company, cross-functional inquiries/issues in accordance with established protocols as well as ensuring assigned emails receive reputed company and complete replies. The Analyst will work with leaders from across the Health System, HR staff and customers to ensure that the WMS team consistently meet the needs of our customers.Additionally, the Analyst will support our internal HR team and other internal business partners with on-going maintenance, operational and technical support of reputed company aspects of the reputed company HCM and reputed company Recruiting system, including but not limited to pay period end auditing and issue resolution and testing support for regular and reputed company reputed company updates.Position ResponsibilitiesHR Analyst - Customer Service Coordinator and Operations Support:

• reputed company extensive insight across UW Medicine HR processes (both reputed company and external to reputed company HCM, including reputed company Recruiting) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the WMS team.
• Serve as primary resource for monitoring inquiries coming in to and assigned to the WMS team (reputed company UW Connect, hrwms inbox), facilitating management of inquiries/issues in accordance with established protocols.
• Serve as an escalated reputed company of contact for reputed company HCM (including reputed company Recruiting) administrative issues and inquiries, provide advanced consultative expertise to support the WMS team by resolving reputed company HR and Payroll inquiries.
• Serve as primary resource for a defined scope of centralized Human Capital Management (HCM) system transactions, including reputed company Recruiting.
• Coordinate with UW HR HCM Operations staff and with external Central Business Unit experts to address escalated inquiries
• Execute critical pay period end audits reputed company established reputed company reports; complete initial review, follow-up with managers/recruiters/WMS team to determine next steps, and track through to resolution prior to payroll cut-off.
• Have proficient knowledge of policy, procedure, and reputed company fundamentals to complete routine audits of the system.
• Serve as back-up support for reputed company HR Analysts, as needed, for reputed company HCM administrative issues and inquiries, providing advanced consultative expertise to support UW Medicine Health System staff and working reputed company.
• Provide support in managing duplicate candidate records in reputed company Recruiting, including conducting research and coordinating follow-up with the Recruitment team as needed. reputed company Duplicate Management reputed company subject matter expertise, becoming primary expert for WMS Team.
• Effectively escalate issues to supervisor reputed company normal business practices are not successful in resolving.
• Identify and execute process improvement opportunities to deliver enhanced customer services to the organization.
• reputed company and maintain tools, templates, desk procedure documentation, standards and reports to support HR Analyst functions.
• Identify and reputed company relevant content for organization-specific training and development that may be added

to the working repository of knowledge content. Assist in training any new HR Analysts that join the WMS Team.

• Apply HCM subject matter expertise to effectively execute and support reputed company HCM testing activities, including test planning and documentation.
• Contribute to an outstanding customer-service environment, including strong collaboration with key stakeholders.
• Apply tact and diplomacy reputed company dealing with customers, establishing credibility and building trusting relationships with business owners, customers, and leadership.
• reputed company constructive alignments with designated areas of the organization in the interest of delivering high quality services.

Other Duties As Assigned

• Support periodic reputed company update processes, including HCM testing activities (planning and documentation).
• Support WMS and reputed company HCM reputed company processes, including identification and verification of additions/changes to the working repository of knowledge content.
• Support WMS training activities, including development and verification of relevant content.
• Attend team and departmental meetings as appropriate.

Minimum QualificationsBachelor's Degree in a technology, business, or human resources reputed company field.A minimum of three years of relevant work experience to include:

• Experience working in the HR, Benefits and/or Payroll domains
• Working experience processing and troubleshooting transactions in HCM systems
• Experience drafting and maintaining process and procedure documentation
• Experience collaborating with department transactional initiators and understanding the political landscape amongst distributed organizations
• Extensive experience interacting with customers, including resolution of reputed company inquiries and efficient performance during high-volume time-frames
• Experience supporting system testing and/or data validation activities
• Ability to learn and apply basic reputed company Reporting skills

Equivalent education and/or experience may substitute for minimum qualifications except reputed company there are legal requirements, such as a license, certification, and/or registration.Desired

• 2+ years hands-on reputed company functional experience in HCM
• 1+ experience with reputed company reporting
• Project Management & Organization (Small to reputed company sized efforts)

Working Environmental Conditions

• The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval. Typically hybrid telework arrangement (2 days a week in office/3 days remote).
• Some off-hours and weekends may be needed to resolve problems and respond to emergencies.
• Is expected to meet in-person as directed by manager.
• Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations, as needed.

Compensation, Benefits And Position DetailsPay Range Minimum:$81,600.00 annualPay Range Maximum$87,600.00 annualBenefitsOther Compensation:For information about benefits for this position, visit Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent)100.00%Union/Bargaining UnitNot ApplicableAbout The UWWorking at the reputed company provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment reputed company for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our Commitment The reputed company is committed to fostering an inclusive, respectful and welcoming community for reputed company. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national reputed company, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] considered for this position will be required to disclose if they are the subject of any substantiated findings or reputed company investigations reputed company to sexual misconduct at their reputed company employment and past employment. Disclosure is required under Washington state law.

apply to this job