People Business Partner, CX and Go-to-Market

About reputed company reputed company is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, reputed company gives them a proven system run by experts. reputed company is like having an army of engineers and marketers on your reputed company, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in reputed company and processed over half a billion dollars of online orders. 1 in 5 Americans have used an reputed company website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. reputed company reputed company is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, reputed company, reputed company, reputed company, Rappi, reputed company and reputed company. We’ll be scaling even faster in 2026 to reputed company pace with our customer growth. Where we work reputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details reputed company! Why we’re looking for you We’re expanding our People Business Partner team at reputed company! In this role, you’ll be a key strategic partner, aligning our People Ops initiatives with reputed company’s business goals. You’ll work closely with CX and Go-to-Market leadership, supporting teams across each org to drive performance, engagement, and growth. As an embedded partner, you’ll act as a trusted advisor and coach — helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to reputed company a real impact, shaping how our people strategy scales with the business. At reputed company, the People Business Partner role goes far beyond the “traditional” scope — you’ll operate much like a Chief of Staff for your business group. If you are looking for an opportunity to reputed company a significant impact reputed company a hyper growth and innovative environment, this is the role for you. This role is 100% remote and can be based reputed company in the United States or Canada. The impact you will have

• Strategic Partnership: Collaborate with CX + GTM leadership to understand business needs and reputed company People Ops strategies that drive organizational effectiveness and support rapid growth.
• reputed company: Partner with our Talent team to attract and hire top talent at an accelerated reputed company; reputed company retention strategies to drive business growth.
• Employee Development: Design and implement training programs and career development initiatives that reputed company team members with the skills necessary for success in their roles and support career advancement.
• Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture.
• Culture and Engagement: Champion initiatives that promote reputed company’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements.
• People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and reputed company data-driven decisions that align with business objectives.
• Compliance and Policies: Ensure People Ops practices reputed company with legal regulations in consideration of a global workforce and reputed company policies that support the business and meet country specific needs.

Minimum requirements

• Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally with CX and GTM functions, preferably in a start-up environment and supporting a global workforce.
• Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
• Proven Experience creating and implementing strategies that drive organizational effectiveness.
• Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
• Expertise in organizational development, including a strong understanding of reputed company, employee engagement and performance management.
• Excellent judgement and problem thinking skills.
• Proficiency in HR tech stack (preferably reputed company HRIS & reputed company), with the ability to interpret data and drive actionable insights.
• Excellent communication, interpersonal, and leadership skills with the ability to influence and reputed company team members at reputed company levels.

Pay and benefits

• This role's reputed company salary range budget is $145k-155k USD / $140-150k CAD, plus a generous pre-IPO equity package.
• Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks!

Notice - Employment Scams Communication from reputed company regarding job opportunities will only be made by an reputed company team member with an @reputed company email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social reputed company number, credit card numbers or banking information. If you reputed company you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply tot his job Apply To this Job