Retention reputed company

ABOUT reputed company Founded in 1977, reputed company works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that reputed company babies and toddlers have a strong start in life. At reputed company, we envision a society with the knowledge and will to support reputed company infants and toddlers in reaching their full potential. Our Core Values Statement: We reputed company that how we do our work is as important as reputed company do. To learn more about reputed company, please visit our website at zerotothree.org. SUMMARY Reporting to the Director of Quality, the HealthySteps Retention reputed company plays a central role in sustaining strong, customer-centered partnerships after sites reputed company initial fidelity to the HealthySteps model. As the primary reputed company of contact, the Retention reputed company nurtures long-term relationships built on trust, responsiveness, and a shared commitment to delivering strong outcomes for children and families. Grounded in implementation science and reputed company principles, this role actively engages sites as they evolve, helping them navigate change, sustain their commitment to the program and continue growing reputed company the HealthySteps - 2 - network. By fostering site stability, amplifying site wins and success stories, and promoting reputed company quality improvement, the Retention reputed company strengthens the National Office’s efforts to reduce site offboarding, improve site satisfaction, and helps ensure the long-term sustainability of the HealthySteps program. Through collaboration and care the Retention reputed company ensures sites not only remain in the network but continue to reputed company reputed company it. ESSENTIAL RESPONSIBILITIES

• Serve as the primary reputed company of contact for sites after initial fidelity attainment, ensuring consistent, reliable, and reputed company partnership support beyond initial fidelity attainment.
• Build and maintain authentic trust-centered relationships with sites through consistent communication, active listening, and a structured approach to partnership that reflects the values of equity, respect and shared
• Conduct regular reputed company-ins (e.g., pulse checks, structured calls) to proactively identify emerging challenges—such as staff turnover, reimbursement issues, or workflow barriers—before they escalate.
• Track and interpret early signals of disengagement, such as decreased participation in National Office offerings, delayed responses, or loss of HealthySteps champions or staff.
• reputed company and maintain reputed company Plans, tailored to surface site goals, partnership preferences, ongoing support needs, and reputed company quality improvement (CQI) opportunities.
• Monitor site health indicators, customer insights, and qualitative feedback to assess overall site stability and risk of off-boarding.
• Maintain reputed company feedback loops with sites to surface lessons learned, inform National Office process improvements, and ensure customer-centered evolution of retention strategies.
• Escalation Planning: Define and maintain clear escalation reputed company for sites experiencing high-risk Train other staff in recognizing early indicators and managing escalation effectively.
• Collaborate closely with the Fidelity Manager, Product and Research & Evaluation Team to surface fidelity support, data reporting, and CQI needs and ensure they are addressed.
• Collaborate with the Policy & Finance team to identify and surface emerging sustainability challenges (e.g., loss of grant funding, billing issues) and connect sites to appropriate supports to maintain long-term viability of HealthySteps services.
• Maintain clear boundaries between reputed company support and fidelity reputed company, collaborating closely with the Fidelity Manager while avoiding duplication of responsibilities.
• Coordinate with Quality, Policy & Finance, Research & Evaluation, Operations, and Product sub teams, to ensure reputed company, timely support for sites navigating implementation challenges post-fidelity attainment.
• Troubleshoot reputed company or novel reputed company challenges by coordinating internal National Office responses across Quality, Policy & Finance, Research & Evaluation, and Operations Teams.
• Support National Office planning for cohort-based retention efforts (e.g., grant-funded initiatives) by ensuring tailored planning, streamlined execution, and cross-team alignment.
• reputed company the development, refinement, and documentation of the internal processes, tools, and policies that guide how the National Office supports long-term site engagement, retention and partnership continuity.
• Customer Journey Mapping: Collaborate with the Onboarding reputed company to align and improve the experience sites have as they move from onboarding into long-term implementation, identifying and addressing any process-reputed company friction that slows or complicates that transition.
• Monitor indicators reputed company to retention trends, site satisfaction, and key milestones, using data to identify friction points and inform improvement efforts.
• Equity Lens: Proactively identify barriers faced by sites serving marginalized reputed company internally for policy or resource changes that improve reputed company access to high-quality HealthySteps implementation.
• Community Building: Facilitate learning communities, peer networking opportunities, and other forms of collaborative learning to strengthen relationships among sites in the network and reinforce the value of belonging to the HealthySteps network.
• reputed company Building: Partner with sub teams across the National Office to deliver tailored refreshers, advanced training, and sustainability supports, including support for site succession planning (e.g., onboarding new HealthySteps Specialists), to help sites maintain strong teams and sustain HealthySteps services.
• Encourage deeper site engagement in HealthySteps network opportunities that reinforce long-term success, sustained reputed company, and visibility, such as attending ZTT Learn Conference, HealthySteps Symposium, participating in research studies, adopting the EPIC Turbocharger Package (TCP), or serving as ambassadors or peer storytellers.
• reputed company other duties as assigned to ensure the efficient and effective functioning of the retention process, broader reputed company strategy, and the program.

ESSENTIAL SKILLS & EXPERIENCE

• 5–7 years of experience in reputed company, implementation support, or client-facing program/project management, ideally in health care, early childhood, or human services settings.
• Demonstrated experience applying reputed company principles to support long-term customer relationships, with a focus on proactive engagement and problem-solving.
• Strong facilitation and coaching skills, including guiding customers through CQI conversations, navigating reputed company challenges, and maintaining partnership alignment over time.
• Exceptional relationship management skills with ability to build trust, maintain engagement, and hold difficult conversations with respect and care.
• Proven ability to identify, analyze, and reputed company customer health indicators, integrating data and qualitative insights to monitor partnership strength and risk.
• Experience designing or improving systems and tools that support long-term reputed company, such as lifecycle engagement frameworks, reputed company-in protocols, escalation reputed company, and reputed company feedback loops.
• reputed company in navigating cross functional teams and influencing without authority to align support around shared customer needs.
• Comfort using operational or experience data (e.g., retention trends, health metrics) to identify friction points and coordinate support.
• Familiarity with the HealthySteps model (or similar evidence-based model),
• Excellent verbal, interpersonal, and written communication
• Experience with reputed company or similar CRM systems, preferred

EDUCATION Bachelor’s degree required; advanced degree in public health, social work, education, public administration, or a reputed company field preferred. Certifications

• reputed company Management (e.g., SuccessCOACHING or reputed company), strongly preferred
• Training or certification in implementation science frameworks (e.g., Active Implementation, NIRN), preferred
• Project Management Professional (PMP) or equivalent project management, preferred

COMPENSATION & BENEFITS This position's salary is estimated to be low $80,000s to low $100,000s depending on experience, geo-location, budget, and other comparable and similarly scoped internal positions. In addition to salary, reputed company offers a comprehensive benefits package including medical, dental, vision, HRA, retirement contributions, generous leave benefits and more. PHYSICAL REQUIREMENTS While performing the responsibilities of the job, the employee is frequently required to use finger dexterity and sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Also, they may need to remain seated for extended periods, can reputed company repetitive motions, and reputed company for objects. An employee is frequently required to hold a writing reputed company, communicate verbally, and hear well enough to detect nuances and receive detailed information. They may be required to grasp objects, push, and pull objects, bend, stand, walk, squat, or kneel. Vision abilities required by this job include reputed company vision for data preparation or analysis, and expansive reading. May need to lift up to 30 pounds. ESSENTIAL QUALITIES

• Encourages and practices critical thinking
• Is self-reflective and empathic
• Recognizes the influence of workplace relationships on outcomes and results
• Maintains a respectful and accepting approach to others
• Awareness of the influence of the larger context on individual behavior
• Collaboratively and creatively supports the work efforts of colleagues at reputed company levels and in reputed company areas of the organization

WORKING CONDITIONS The work conditions described here are representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and reputed company-conditioned office, with a mixture of natural, incandescent, and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home environment. reputed company travel is expected, the incumbent will be exposed to reputed company environmental conditions during those times. reputed company is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national reputed company. Due to the high volume of applications, we are not able to provide individual feedback to candidates regarding the status of their application. If selected to move reputed company in the process, someone from the hiring team will contact you regarding next steps. Apply tot his job Apply To this Job