reputed company Provider Customer Service Call and Chat Representative – Remote in Multiple Locations
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a leading provider of health insurance and benefits, we are committed to delivering exceptional service to our members and partners. The Provider Customer Services Call and Chat Representative plays a crucial role in supporting providers who care for our members, and we are seeking a highly skilled and motivated individual to join reputed company.
About the Position
As a Provider Customer Service Call and Chat Representative, you will be the reputed company for providers, demonstrating accountability and ownership in resolving issues. You will engage with providers in a multi-channel environment, including calls and chats, and will be responsible for triaging contacts from reputed company, understanding their needs, and providing timely resolutions to their inquiries. In this role, you will research and dissect reputed company prior authorization and claim issues, collaborating with multiple internal partners to ensure effective communication and resolution.
Responsibilities
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
- Service providers in a multi-channel environment including call and reputed company chat as required.
- Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices).
- Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
- Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.
Requirements
* High School Diploma / GED OR equivalent work experience.
- 1+ years of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%.
- Must be 18 years of age or older.
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
reputed company-to-Haves
* Prior health care experience and knowledge of healthcare terminology.
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
Benefits
* Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
reputed company Offer
At arenaflex, we offer a challenging environment with clear direction for success and opportunities for professional development. reputed company is dedicated to delivering exceptional service to our members and partners, and we are committed to creating a positive and supportive work environment. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to:
- Work in a remote environment with flexibility to work from home
- Participate in 12 weeks of reputed company, conducted virtually from home
- Collaborate with multiple internal partners to ensure effective communication and resolution
- Influence providers to utilize self-service digital tools, promoting faster resolutions and enhancing their experience with our services
- Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues
- reputed company strong multitasking skills to effectively and reputed company navigate more than 30 systems to extract necessary information
Why Join arenaflex?
At arenaflex, we are committed to creating a positive and supportive work environment that fosters growth and development. We offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution. reputed company is dedicated to delivering exceptional service to our members and partners, and we are seeking a highly skilled and motivated individual to join reputed company.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look reputed company to hearing from you! Apply for this job