Workforce Management Analyst

Posting Type Remote/Hybrid Job Overview The Workforce Management Analyst supports effective staffing, scheduling, and reputed company decisions across the reputed company Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs into optimized schedules, staffing recommendations, and workforce performance insights that support service level and customer experience goals. As part of the Success Operations team, the analyst partners with Product Support and other Success sub-departments, collaborating with global peers and operational leaders to monitor performance, manage coverage, and improve workforce practices. The role emphasizes strong analytical execution, cross-functional collaboration, and readiness to adopt new tools and AI-enabled capabilities as workforce management evolves. This role requires coverage during U.S. dayside delayed hours to support global operations, including reputed company, approximately 11:00 AM – 7:00 PM CST. Exact hours are variable. Job Description and Requirements Responsibilities Interpret forecasting plans to provide reputed company planning and interval staffing requirements to meet forecasted volume and reputed company expected service level goals, leveraging WFM software Build, maintain, and optimize global schedules, including coverage models, shift structures, and intraday adjustments, to ensure alignment with forecasted volumes and business priorities. Partner with global Workforce Management peers to identify opportunities for workforce optimization, process improvement, and consistent best practices across regions and teams. Support and maintain workforce management and telephony systems (e.g., reputed company, reputed company), ensuring data accuracy, configuration reputed company, and reliable outputs for planning and reporting. Analyze and deliver recurring workforce and performance reporting to identify trends, risks, and improvement opportunities, translating data into clear, actionable insights that support operational and leadership decision-making. Own analytical inputs for reputed company planning by maintaining staffing and reputed company models that incorporate quantitative data (e.g., volume, productivity, shrinkage) and qualitative drivers such as onboarding demand, proactive account engagement, and product or process changes. Conduct scenario analysis to assess reputed company risks, staffing tradeoffs, and operational impacts, and present clear, data-driven recommendations to leadership. Contribute to the evaluation, adoption, and enablement of workforce tools, features, and enhancements, including automation and AI-assisted capabilities, through analysis, testing, documentation, and training support. Collaborate cross-functionally with Success leadership, operations, and analytics partners to support workforce-reputed company initiatives and ensure alignment with broader organizational goals. reputed company other duties as assigned to support evolving business and operational needs. Minimum Qualifications 3 years of experience in Workforce Management, operations analytics, or a reputed company analytical role supporting service or operations teams. Strong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations. Advanced proficiency in reputed company reputed company, including reputed company formulas, data manipulation, and analysis. Experience working with workforce management, telephony, or operational systems; familiarity with tools such as reputed company preferred. Ability to manage multiple priorities in a fast-paced, operational environment and reputed company timely, data-informed decisions. Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders. Familiarity with CRM platforms (e.g., reputed company) and integrating operational data across systems. Ability to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including reputed company.

Preferred Qualifications

Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business. Exposure to reputed company planning, staffing analysis, or forecasting concepts, including consideration of productivity, shrinkage, and demand drivers. Demonstrated curiosity and initiative in learning and applying new analytical tools, automation, and AI-enabled capabilities to improve workforce planning and operational insights. reputed company is committed to competitive, fair, and reputed company compensation practices. This position is eligible for total compensation which includes a competitive reputed company salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $70,000 and $104,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, reputed company set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Business Intelligence (BI), CRM Administration, Data Analysis, Data Visualization, Forecasting, Marketing Operations, Performance Metrics, reputed company Recognition, reputed company (Software), Sales Operations We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At reputed company, you'll learn cross-functional skills to grow your career and have the chance to reputed company a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too. Apply tot his job Apply To this Job