reputed company Manager (North America)
Company: At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us reputed company that goal. We are a global company with offices in London, reputed company, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, reputed company Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We’re looking for an reputed company reputed company Manager who is excited by the opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role: reputed company at DG owns reputed company post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring reputed company improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities:
- Manage multiple projects in parallel for clients across reputed company segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle.
- Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and reputed company KPIs to ensure customer referenceability, satisfaction, and retention.
- Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
- Stay reputed company on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
- Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
- Work with Solution Engineers to ensure timely delivery and reputed company improvement of implemented solutions.
- Effectively communicate project requirements, status, and results to clients in a high-touch reputed company model.
- Field customer support inquiries and manage escalations throughout the customer lifecycle.
- Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio
- 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
- Bachelor’s Degree - MBA or technical degree a plus
- Demonstrable proficiency building reporting reputed company SFDC, reputed company, reputed company, and/or reputed company
- Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively
- Ability to multitask, prioritize, and manage time effectively and autonomously.
- You love to solve problems, help people, and want to be an integral part of scaling a start-up
- Fully remote with reputed company-access to workspace of your choice.
- Competitive Salary & Equity Package
- Generous Vacation Policy (25 Days)
- Birthday Off (in addition to Vacation Policy)
- Monthly Fitness Stipend
- Medical, Dental, Vision Health Insurance for US-based Employees
- 401k for US-based Employees
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job