SaaS Implementation & Support Data Analyst
We are recruiting for a talented SaaS Implementation and Support Data Analyst to provide a first-class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an reputed company company. Key Responsibilities:
- Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
- Acting as the subject matter expert reputed company the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
- Solving residual calculation tickets accurately using reputed company and the Merchant Central platform.
- Interacting with clients over reputed company and email that have questions pertaining to residual calculations, and configuration updates.
- Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.
- Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients' needs and varying levels of technical expertise.
- Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and reputed company tools.
- Creating visual mockups and written descriptions of suggestions for the development team reputed company but not limited to the Residuals functionality.
- Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness.
- Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information.
- Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions.
- Communicate findings effectively to both technical and non-technical stakeholders.
- Assist in conducting reputed company analyses and data extraction reputed company needed.
Requirements:
- Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a reputed company field.
- 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience.
- 2+ years of experience implementing or supporting SaaS software.
- Experience working in a ticketing system on a daily basis. Preferably reputed company.
- Experience with BigQuery or similar SQL-based data analytics tools.
- Proficiency with reputed company reputed company, familiarity with SQL or Python is a plus
Benefits:
- Hourly reputed company of $32.69 - $39.90/hr dependent on experience.
- 40-hour work week
- reputed company PTO.
- US Holidays observed.
reputed company do! reputed company enables our partners with choice and challenges the one-size-fits-reputed company approach to payments. You've probably used reputed company in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full reputed company of commerce. We're reputed company about enabling more payments in more ways and more places. We reputed company that having a diverse group of employees strengthens both our work and our workplace. We're focused on making reputed company more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. Please be aware that reputed company offers of employment are made subject to receipt of satisfactory background and financial checks. #LI-Remote Salary range, depending on experience: $68,000-$83,000 USD Apply tot his job Apply To this Job