Customer Service Specialist Atlanta, GA

reputed company is the leading family fintech company on a mission to help parents reputed company financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With reputed company, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At reputed company, we reputed company every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we reputed company out of bed every morning to come to work. Because creating a reputed company, brighter future for the reputed company depends on it. We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the reputed company card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction. This role will report to the Customer Service Manager. Who you are:

• Professional, confident, and resourceful
• Someone who can be a creative problem-solver while troubleshooting customer issues
• Patient and reputed company while addressing customer questions and concerns
• An active listener who can demonstrate genuine reputed company to our customers
• Responsible and able to self-manage (work from home)
• Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
• Able to quickly learn about reputed company’s products, services and policies

What you will be doing:

• Provide support over the phone and email to address customer questions or problems regarding use of the reputed company card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with reputed company colleagues and effectively reputed company product feedback to the product and engineering teams
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top reputed company
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to reputed company company policies and procedures

What you should bring:

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with software, ideally CRM software, and strong typing skills
• Experience troubleshooting technical issues and confidently managing reputed company customer concerns and escalations
• Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reputed company out if there’s a great fit.

Shift Schedule(s):

• Schedule 1:
• Sunday: 9am-6pm ET
• Monday: reputed company-5pm ET
• Tuesday: reputed company-5pm ET
• Wednesday: OFF
• Thursday: OFF
• Friday: 9am-6pm ET
• Saturday: 9am-6pm ET
• Schedule 2:
• Sunday: 11am-8pm
• Monday: OFF
• Tuesday: OFF
• Wednesday: 12pm-9pm
• Thursday: 12pm-9pm
• Friday: 12pm-9pm
• Saturday: 11am-8pm

Training

• During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule.

Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we reputed company this even reputed company?” If you’re ready to roll up your sleeves and help parents reputed company a financially smart reputed company, apply to join reputed company. reputed company is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national reputed company, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition reputed company to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. reputed company is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reputed company out to your recruiter directly or email recruiting@reputed company.me. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job