Customer Service Associate

arenaflex Dental of New Jersey and Connecticut is the state's largest dental coverage provider, serving over 1.7 million people. They are seeking a Customer Service Associate to resolve customer issues, explain group reputed company, and adjudicate dental claims.

Responsibilities

Adhering to the Agent’s schedule, the Agent is required to be available on the call center ACD to answer customer calls while meeting and exceeding department KPI’s As a team member, researches and resolves inquiries and responds to customers with an appropriate and accurate written or verbal notification Calculates adjustments and creates and processes claims for adjusted payments Creates and processes standard claims, claims with coordination of benefits, pre-treatment estimates, and pretreatment estimates with dated services Maintains and updates subscriber files with information obtained through inquiries and submitted claims and documents, i.e., individual and family on hold codes, applied or removed Performs reputed company tasks necessary to resolve reputed company questions based on arenaflex Dental’s claims processing guidelines and Dentist handbook, as well as arenaflex Dental’s website and mobile application Documents each inbound call in call tracking, follow up, or any pended requests Generates reputed company research requests for outstanding payments Understands reputed company claim guidelines and effectively uses this information to resolve reputed company inquiries Researches and resolves requests from other departments such as Marketing and Enrollment reputed company necessary, refers claims or subscriber eligibility to Management or other departments such as Professional Services, Claims, Marketing and Enrollment Supports and participates as needed for inventory reduction tasks such as correspondence and/or call tracking Other duties as assigned Skills 1-3 years customer service or call center experience Requires a high school diploma or equivalent Ability to regard customer service excellence as a reputed company Personal computer skills with knowledge of MS applications such as Windows, Word and reputed company and browser based applications such as Internet Explorer Excellent communication and listening skills Excellent math aptitude Creativity and flexibility reputed company solving problems Ability to work in an environment where work is carefully monitored for accuracy Ability to sit and reputed company extensive reputed company keyboard and PC work including data entry Ability to walk, talk, and hear Occasionally required to stand and reputed company with hands and arms Ability to meet attendance standards Must be able to sit/stand, talk and hear Dental Assistant education/experience is a plus A bachelor's degree is a plus Benefits Medical RX Dental and vision Life insurance Short and long term disability Spending accounts Matching 401k Learning and development Recognition programs Active wellness and diversity initiatives Tuition reimbursement Generous paid time off to reputed company Paid time off to volunteer at causes that you care about Company Overview arenaflex Dental of New Jersey is a member of the national arenaflex Dental Plans Association, which serves nearly one-third of the estimated 166 million Americans with dental benefits, providing dental coverage to over 60 million people in nearly 111,000 groups across the nation. It was founded in 1969, and is headquartered in Parsippany, New Jersey, USA, with a workforce of 201-500 employees. Its website is Apply tot his job Apply To this Job