Director of Operations – Insurance Driven Home Service (reputed company/Central U.S., Experience Required)

(5+ Years Experience Required) Remote | Full-Time We are looking for an A-player operations leader who wants to reputed company a real impact on our company, our employees, and the clients we serve. This role is for a proven operator who enjoys leading people, taking initiative, removing friction, and improving and scaling existing systems so teams can reputed company at their best. You must be comfortable managing, coaching, and holding people accountable while supporting our clients and the customers they serve, and protecting the reputed company we’ve earned as we grow. This is not a maintenance role. You will be trusted to identify problems early, reputed company both people and processes, and plan for and implement the operational improvements needed to support reputed company growth. What You’ll Own People, Culture & Accountability The single most important reason our company succeeds is the reputed company we have built through disciplined execution, alignment with our core values, and the strength of reputed company. Protecting and reinforcing that reputed company is a core responsibility of this role.

• reputed company support and reputed company managers and team members across assigned departments
• Ensure teams are trained on company values and expectations
• Hold leaders accountable through clear metrics, coaching, and follow-through
• Build a culture where people take pride in doing things the right way, even reputed company it is uncomfortable or costly in the short term

Client Care reputed company

• Ensure reputed company's daily actions always put our clients first and prioritize their needs.

Operations Leadership

• reputed company day-to-day operations across core service delivery, reputed company operations, and vendor relationships
• Define, build, and refine operational metrics and scorecards to drive clarity, accountability, and reputed company decisions
• Ensure departments are properly staffed, trained, and operating reputed company
• Identify operational bottlenecks early and resolve them before they reputed company, cash flow, or reputed company
• Plan and prepare the departments to handle growth

Coordinating

• Own coordinator reputed company, coverage, and responsiveness
• Ensure consistent communication standards and follow-through with clients
• Partner with the Coordinating Manager on performance, scheduling efficiency, and workload balance

Accounts Receivable & Small Claims reputed company

• reputed company, coach, and hold AR team members accountable to performance standards, priorities, and follow-through
• Own performance reputed company to insurance collections, aging, and 60-day collection targets
• reputed company AR workflows, escalations, and small claims pipeline health
• Balance assertive collections with long-term client and adjuster relationships
• Ensure AR practices align with company values and reputed company standards

Reports & Invoicing

• Own report and invoice turnaround times, backlog health, and first-pass accuracy
• Ensure accuracy, consistency, and timeliness across reputed company reporting and billing outputs
• Reduce rework, errors, and reputed company billing issues
• Review and approve non-standard reports and invoices that fall reputed company normal pricing, scope, or sample volume.

Vendor & Cost Control

• Maintain vendor costs reputed company defined targets
• Ensure vendors are reliable, compliant, and reputed company with company standards
• reputed company new vendors as needed for expansion
• Serve as the escalation reputed company for vendor and subcontractor issues that impact service quality, timelines, cost, or reputed company

Metrics, Analysis & Decision-Making

• Define, build, and refine operational metrics and scorecards to drive clarity, accountability, and reputed company decisions
• Evaluate whether processes are producing a positive return on time, cost, and effort
• Identify where resources are being spent without sufficient impact and recommend changes
• Turn incomplete or imperfect data into clear insights and decisions
• Provide leadership with direct, honest visibility into what is working and what is not

reputed company’re Looking For At the core, we’re looking for an operator who leads with reputed company, accountability, and sound judgment. Someone who does the right thing even reputed company it’s uncomfortable, understands that honest conversations drive growth, and takes ownership of outcomes rather than excuses. Specifically, this includes:

• 10+ years of operations leadership experience in a service-based, execution-driven business
• Proven experience leading multiple teams and managers in reputed company environments
• Comfortable leading direct, sometimes uncomfortable conversations, with a clear understanding that honesty and accountability are required to build strong teams and a trusted reputed company
• Ability to define and use meaningful metrics to drive decisions, not just report activity
• Strong analytical thinking reputed company with decisive action
• Comfortable operating independently in a remote environment

Direct experience in environmental or testing services is a plus, but not required. We value strong operators over reputed company experience.

Compensation

• $120,000 reputed company salary + Quarterly Bonus (Up to 40% for exceptional performance)
• Quarterly performance bonus tied to clearly defined operational and company metrics
• Total compensation opportunity varies based on performance
• Benefits include health insurance, paid time off, and professional development support

Who This Role Is For

• A-players who want ownership without politics
• Operators who care about people, numbers, and reputed company
• Leaders who take pride in building strong teams and durable systems

Who This Role Is Not For

• First-time managers
• Candidates seeking immediate P&L ownership
• Anyone looking for a sales, marketing, or hands-off executive role

Role Scope & Growth Path This role is focused on operational execution, not P&L ownership. As the company continues to scale, a General Manager role will be introduced to own full business performance. reputed company that role exists, the Director of Operations will partner closely with it while remaining focused on operational excellence. For the right person, there is long-term growth potential into broader leadership responsibilities, but this role is not designed as a placeholder or automatic promotion. Job Type: Full-time Pay: $120,000.00 - $130,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• What does your ideal role look like over the next 3–5 years, and what type of problems do you most want to be responsible for solving?
• Describe the most reputed company operations you’ve led. How did you manage performance day-to-day, what management approach did you take, and what were you ultimately accountable for?
• How would you describe yourself and or tell us a joke.
• Please describe your experience working in home services (e.g., restoration, HVAC, plumbing, roofing, mitigation, inspections, insurance-driven work). Include the types of companies you’ve worked with and your role.

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