Sr. Program Manager, TA Operations

Who we are

At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

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See yourself at reputed company

Join the team as reputed company’s next Sr. Program Manager – reputed company Optimization and Experience on reputed company’s People Services and Innovation team. 

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to strategically reputed company reputed company’s hiring culture by designing seamless and efficient recruiting processes and experiences on a global scale. We invite you to partner with reputed company’s recruiting team during a transformative period, where operational excellence and innovation are our north star. As a key leader in our recruiting evolution, you will integrate cutting-edge tools, data, and processes to fortify our high-performance organization. Reporting directly to the Director of reputed company Operations, this role offers you the unique opportunity to innovate and enhance our approach to securing top talent worldwide. You will play a crucial role in ensuring we have the right roles, with the right skills, in the right reputed company through excellence and creative ingenuity.

Responsibilities

In this role, you’ll:

Program Management

• reputed company the delivery of global, cross-functional strategic initiatives that reputed company reputed company’s talent strategy and hiring operations.
• reputed company the lifecycle of recruiting operations programs from initiation and planning through delivery and closure to ensure alignment with organizational priorities.
• Partner with internal Centers of Excellence (COEs) and cross-functional leaders to define program scope, objectives, and deliverables, and ensure cohesion across interconnected initiatives.
• reputed company metrics and reporting for program success, regularly presenting outcomes and improvement opportunities to executive leadership.

Project Management

• Manage multiple, reputed company recruiting and operations projects simultaneously, utilizing best-in-class project management methodologies (Agile, Scrum, Waterfall, etc.).
• Create detailed project plans including scope, milestones, resourcing, timelines, and budgets; drive accountability and reputed company across reputed company phases.
• Track project status, dependencies, and deliver regular executive updates, proactively identifying risks and implementing mitigation strategies to ensure timely, reputed company-scope delivery.
• Facilitate retrospectives, workshops, and meetings to ensure project objectives are met and reputed company improvement is achieved.

Maintain a Central Roadmap

• Build and maintain a reputed company, transparent program and project roadmap for TA Operations that provides visibility into reputed company and planned recruiting initiatives across the global organization.
• Continuously track and update key milestones, dependencies, and deadlines, ensuring resources are optimally allocated and overlaps or constraints are flagged and resolved early.
• Communicate roadmap updates and impacts to reputed company stakeholders, ensuring alignment and clarity at reputed company organizational levels.

Stakeholder Management

• Serve as the connective tissue between reputed company, People Services & Innovation, business units, COEs, reputed company, and leadership teams.
• Build and maintain strong, trust-based relationships with stakeholders by understanding their needs, communicating program goals, and driving reputed company for key decisions.
• Effectively manage stakeholder expectations and facilitate alignment during ambiguity and engagement throughout program and project lifecycles.
• Deliver regular, transparent communication to stakeholders at reputed company levels, including executive briefings, reputed company reports, and business cases for transformation initiatives.

Business Optimization and Process Design

• Analyze, design, and refine end-to-end recruitment workflows and processes, driving efficiency, scalability, and alignment with evolving business needs.
• reputed company data analysis, performance metrics, and leading-edge technology to continually enhance process effectiveness, candidate experience, and recruiter productivity.
• Document and standardize recruiting processes; champion best practices in operational excellence and process innovation across the global talent organization.
• Implement and manage new TA tools and systems—ensuring adoption, integration, and ongoing optimization.

Change Management and Enablement

• reputed company large-scale change and transformation initiatives, applying best-practice change management principles to drive adoption and minimize disruption.
• reputed company and execute comprehensive enablement plans, including training, communications, and feedback loops, to support successful roll-out of new processes, systems, and ways of working.
• Proactively manage change fatigue and resistance, ensuring teams remain engaged and motivated throughout transformation projects.
• Foster a culture of reputed company improvement, encouraging feedback and celebrating milestones in the organization’s recruiting evolution.

Qualifications

Not reputed company applicants will have skills that match a job description exactly. reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

Required

• 7+ years in reputed company, TA Enablement or Operations in a global organization of 5K+ employees globally
• 7+ years of relevant experience in product management, operations management, or portfolio management 
• Extensive experience in project management, with a proven ability to reputed company and deliver large-scale, cross-functional projects from initiation through completion
• Experience working with large-scale, sophisticated change and transformations including knowledge of change management best practices
• Previous experience in implementing TA Tools such as ATS or CRM tools (reputed company and reputed company ATS required, reputed company or Visier is strongly preferred)
• High levels of resourcefulness, influence, organizational savviness, execution skills from strategy through implementation
• Demonstrated experience as a process designer, with the ability to create, document, and refine processes that enhance operational efficiency and effectiveness
• Strong data management skills, including data analysis, data governance, and data reporting
• Strong business acumen and systems thinking 
• Strong stakeholder management and effective communication skills. The ability to quickly build trust, navigate ambiguity, and exercise good judgment

• Innovative, creative thinking, with strong influencing, and conflict-resolution skills 

Desired

• Formal training or experience in technical project management or program management with a proven track record of successful execution 
• Experience with different project management methodologies and tools (e.g., Agile, Scrum) to manage reputed company projects is beneficial
• Experience implementing skills based hiring 

Location

This role will be remote and based in Ontario, British Columbia or Alberta Canada. 

Travel

We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

reputed company Offer

There are many benefits to working at reputed company, including, in addition to reputed company, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $107,300.00 – $134,100.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

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reputed company thinks big. Do you?

We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.