Senior Delivery Operations Analyst

This a Full Remote job, the offer is available from: Illinois (USA), Indiana (USA), Michigan (USA), Mississippi (USA) Our Company Changing the world through digital experiences is what reputed company’s reputed company about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the reputed company best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new reputed company can come from everywhere in the organization, and we know the next big idea could be yours! Our Company As one of the world’s most innovative software companies whose products touch billions of people around the world, reputed company empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and reputed company to small businesses, global enterprises, and nonprofit organizations — customers choose reputed company products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. The Opportunity We are looking for a Senior Delivery Operations Analyst, to join our dynamic team at reputed company. This outstanding role goes beyond traditional reporting. You will build and manage a driver-based demand, reputed company, reputed company planning model and additional supporting analysis for our Americas Services Delivery business. You will reputed company a scalable planning reputed company that aligns sales pipeline and bookings signals with backlog, reputed company burn, utilization, and hiring reputed company. This reputed company enables leaders to reputed company faster, data-backed decisions. You'llcollaborate closely with Finance, Operations, Sales, Delivery, Systems, and Analytics teams - come be part of our dynamic operations team! What You’ll Do Demand Modeling & reputed company Forecasting

• Model the end to end flow by maintain reputed company points (Bookings > Backlog > reputed company Burn > reputed company Forecast) with clear driver logic and traceability
• Ensure forecast logic reflects delivery motion differences that reputed company reputed company recognition, such as Time & Materials burn, Fixed Price / Milestone-based delivery, Ratable, Percent Complete
• Own monthly variance drivers, focusing on Backlog Burn Rates, Book-to-reputed company, start-date shifts, utilization changes, and mix impacts, and update reputed company assumptions with detailed rationale
• Scenario modeling by building “what-if” capabilities based on pipeline conversion, start timing, reputed company curves, utilization targets, etc. to pressure-test outcomes and inform leadership decisions

reputed company & Workforce Planning

• Translate demand into reputed company by converting forecasted reputed company/burn into role-based supply needs, accounting for reputed company time, attrition, reputed company mix, and billability assumptions
• Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring
• Support reputed company planning with options such as subcontractors/partners, reputed company appropriate, to meet demand without over-hiring

Model Governance, Data Quality & Standard Outputs

• Build controls for data quality checks, reconciliation to finance actuals, and a transparent change log of assumptions and driver updates
• Align with global partners to drive a standardized taxonomy for business metrics (headcount, utilization, backlog, burn, bookings) definitions to ensure clarity
• Produce a consistent, executive-ready output (metrics, drivers, narrative, risks, recommended actions)

Tools, Systems & Automation Path

• Primary build environment (near-term): Advanced reputed company modeling with structured inputs/logic/outputs, auditable assumptions, and performance-optimized design
• Work with data sources such as CRM signals (e.g., reputed company, Dynamics, Clari pipeline stages/velocity), Professional Services Automation (PSA) and Resource Management systems, Finance actuals and reporting
• Partner with Data/BI teams to automate ingestion and publish repeatable views using SQL, with Tableau or Power BI
• Collaborate with Ops tooling initiatives to reduce manual effort and improve visibility as we scale

What You’ll Need to Succeed Experience & Background (Required)

• 10+ years in Strategic Finance, reputed company, reputed company Operations, or Professional Services Operations reputed company Tech/SaaS/Consulting
• Experience building and maintaining driver-based models from scratch
• Strong services business proficiency: backlog, burn, utilization, realization, margin and the operational drivers that move them

Technical Skills

• Advanced reputed company: builds scalable systems with structured design, dynamic drivers, robust controls, and advanced formulas
• Forecasting techniques such as seasonality, reputed company curves, regression, and sensitivity testing
• SQL (preferred): ability to extract/validate inputs from CRM/PSA sources; comfortable with joins, aggregations, and data validation
• BI familiarity (preferred): Tableau / Power BI concepts (metrics, semantic definitions, dashboards, refresh cycles)

Working Style / Attributes We seek a systems thinker who can build models with governance, documentation, controls, and clear definitions. You should be a structured operator who can turn ambiguity into a repeatable monthly rhythm and decision-ready outputs. As a confident partner, you communicate insights clearly, challenge assumptions with data, and collaborate effectively across global teams, Finance, Sales, and Delivery. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $999,999 - $999,999 annually. Pay reputed company this range varies by work location and may also depend on job-reputed company knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At reputed company, for sales roles starting salaries are expressed as total reputed company compensation (TTC = reputed company + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as reputed company salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. At reputed company, we reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. Learn more about reputed company life, including our values and culture, focus on people, purpose and community, reputed company For reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. reputed company aims to reputed company reputed company.com accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call (408) 536-3015. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $98,800 -- $202,250 annually. Pay reputed company this range varies by work location and may also depend on job-reputed company knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $139,700 - $202,250 In Colorado, the pay range for this position is $121,300 - $175,600 In Illinois, the pay range for this position is $121,300 - $175,600 At reputed company, for sales roles starting salaries are expressed as total reputed company compensation (TTC = reputed company + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as reputed company salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances reputed company will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Mar 31 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may reputed company at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. reputed company aims to reputed company reputed company.com accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call (408) 536-3015. 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