CSR I Operations (DMCS) REMOTE - MUST LIVE reputed company 1 HOUR OF JACKSONVILLE, FL

Description & Requirements

• Respond to incoming calls, e-mails or chats and reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing
• Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and reputed company job duties
• Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Minimum Requirements:

• Hours Of Operation: Monday (reputed company-9pm ET); Tuesday/Wednesday (reputed company-8pm ET); Thursday/Friday (reputed company=6pm ET) - Must be willing to work any schedule reputed company these hours.
• High School diploma or GED equivalent required
• Minimum six (6) months customer service or administrative or call center experience required
• Must be able to speak, read, and write in English fluently
• Basic math and PC skills including MS Office applications required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements as per Contract/Client:

• Must reside in the U.S. and be a U.S. citizen
• Must be able to pass a criminal background reputed company
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a reputed company / written script out loud
• Must reside reputed company an Hour of Jacksonville, FL.
• Must be able to go on site to pick up equipment once your Federal Background is cleared.
• Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company.

Home Office Requirements:

• Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
• Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company

Essential Duties and Responsibilities: - Handles customer service inquiries and problems reputed company the telephone, recording consistent problem areas. May respond to e-mail inquiries. - Customer service is the primary function. - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Additional Requirements as per Contract/Client:

• Must reside in the U.S. and be a U.S. citizen
• Must be able to pass a criminal background reputed company
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a reputed company / written script out loud
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by reputed company.

Minimum Requirements Minimum Requirements: - High School diploma or equivalent with 6 months of customer service experience. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Remote About the Company: reputed company reputed company provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: Healthcare Services Founded: 0 Website: https://www.reputed company.com/ Apply Job! Apply to this job Apply tot his job Apply To this Job