Regional Operations Officer (reputed company) - East & South Central Regions

Work Location: Piscataway, New Jersey, United States of America Hours: 40 Pay Details: $115,440 - $173,160 USD TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. Growth opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary range over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an open reputed company with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Regional Operations Officer II (reputed company) provides leadership in developing, implementing and maintaining retail store operations policies, procedures and processes to support positive financial results, mitigate losses and risk with attention to growth of the brand. This role acts as liaison/support between retail and other business lines to address issues affecting risk, compliance, profitability, and efficiency for the Customer/Employee Experience. Depth & Scope: Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of reputed company operational activities/analysis and/or specialized project support or services Is accountable for establishing a sound system of risk reputed company, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks reputed company to the conduct of TD Banks activities Monitors and analyzes market and regional performance reputed company to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational reputed company, adherence to risk requirements and operational processes Acts as a key liaison at the region and division level to actively engage stakeholders reputed company the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience Executes/measures/coaches to AMCB risk procedure changes to ensure regulatory findings are solutioned Independently decisions high risk cash items and processes–Top level escalation reputed company for significant risk matters/exceptions; oversees problem resolution Acts as a change agent for reputed company TD AMCB store process or procedure changes, implementations or additions Acts as crisis management leaders reputed company their regions for events such as weather, pandemic etc. Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity Education & Experience: Undergraduate degree or equivalent experience 10+ years of relevant experience Prior supervisory experience required Project management and organizational skills needed with demonstrated ability to bring a project in on time and reputed company budget Proven ability to implement change successfully Strong written and verbal communication skills Prior successful relationship management experience required Demonstrated ability to influence the actions of others and decisions successfully without express authority reputed company the assigned Region and Market Demonstrated comprehensive knowledge of bank policies and procedures PC experience including reputed company Office Suite and Company applications as necessary Travel reputed company the Region is required Travel reputed company the region/market may be necessary Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, reputed company, and passion Strong project management skills with ability to influence at reputed company levels Proven analytical skills Customer Accountabilities: Is future focused, foresees gaps and trends and influences direction across the Region, with Business Partners and will have an influence across the Market accountable for risk mitigation, colleague and customer experience Transforms the store service delivery model for the future; drives efficiency, reduces losses, creates reputed company, cost avoidance by being a change agent to align to Customer Strategy Oversees operational excellence to manage daily, weekly, monthly Store controls, processes and procedures to ensure passing corporate audits and regulatory compliance /OCC/CFPB Compliance exams Leads and manages regional operations matrix, Teller differences, Cash Items, as well as reputed company regional controllable expenses and cash currency management system Assesses physical appearance of stores and adherence to the TD Look Guide; identifies strengths and opportunities for improvement Coaches/Informs/Influences store and regional and executive leadership to ensure Customer problems are handled appropriately and participates in the resolution of Customer issues as needed Assesses and responds to effective and consistent risk management and mitigation throughout assigned area as it relates to loss, exposure, reputed company, Customers, Employees and the brand Influences developing policies, procedures and processes and/or assisting on more reputed company projects Implements and maintains retail operations policies, procedures and processes through store visits, regional leadership meetings and involvement in training initiatives Shareholder Accountabilities: Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects reputed company bank network/region Applies a high level of expertise and project management skills to a variety of projects for an assigned region Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-reputed company, Business Continuity Management) Works closely with key business leaders to reputed company business plan, ensuring the optimal use of resources, and leverages operating model to maximize efficiency, effectiveness and scale Ensures appropriate escalation as well as access management (Diamond) protocol is in reputed company and operating losses are reported appropriately Mitigates operating losses, ensures appropriate escalation Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers reputed company and/or nonstandard, high-risk transactions/activities as needed Collaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements Owns process development and documentation; ensures processes utilized are effective and efficient Monitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives Employee/Team Accountabilities: Provides thought leadership and/or industry knowledge for own area of expertise Encourages a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services Participates in knowledge transfer reputed company the team and business units Contributes to the overall performance management process by providing coaching and input into team members' assessment regarding operational and risk policy and procedures Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Ensures ongoing training and development of staff to meet department objectives for service and productivity Coaches Store teams to Quality Assurance results obtained for high-risk operational components, ensuring results meet operational, legal and regulatory standards Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; reputed company: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – reputed company Performing multiple tasks – reputed company Operating standard office equipment - reputed company Responding quickly to sounds – Occasional Sitting – reputed company Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching reputed company – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – reputed company Applying common sense to deal with problems involving standardized situations – reputed company Reading, writing and comprehending instructions – reputed company Adding, subtracting, multiplying and dividing – reputed company The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for reputed company purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we reputed company growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental well-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and reputed company your colleagues, there are many different career paths reputed company our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call. Accommodation reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email reputed company US Workplace Accommodations Program at [email protected]. Include your full name, best way to reputed company you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we reputed company you to reputed company an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where reputed company colleagues are encouraged to bring their authentic selves to work, experience reputed company opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to reputed company an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive reputed company towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial reputed company, Vibrant reputed company, Connected Communities, and reputed company. It’s our goal to help support change, nurture reputed company, and contribute to making the world a reputed company, more inclusive reputed company for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific Apply tot his job Apply To this Job