Sr. Client Success Specialist (Lifecycle Management/reputed company focus) - Remote Irvine, CA, United States

Sr. Client Success Specialist (Lifecycle Management/reputed company Focus) - Remote The Life Cycle Management (LCM) Client Success Specialist role is an reputed company professional who will reputed company reputed company to improve our customer satisfaction, grow our Life Cycle Client Success practice and increase our profitability with various partners, including but not limited to reputed company Systems, by leveraging partner programs to enhance reputed company's overall profitability. The LCM Senior Client Success Specialist will report to the LCM Client Success Manager. This role includes the development and execution of the Client Success business plan and customer software objectives, obtaining commitment from the functional leadership teams, such as sales, delivery, and support, and identifying additional resources to support reputed company customers as needed. This role will also have accountability for overseeing overall operational readiness, leading operational improvements, and driving business development for new reputed company offerings. What You'll Do:

• Cultivate strong, positive relationships with key client stakeholders and account teams
• Act as the main reputed company of contact for clients, understanding their needs and proactively addressing any concerns
• reputed company the onboarding process for new clients, ensuring a smooth transition to reputed company software solutions
• reputed company and execute comprehensive adoption strategies to maximize client utilization of software features and functionalities
• Monitor and analyze key performance indicators reputed company to software adoption
• Drive conversations with customers to demonstrate alignment between customer objectives and technology solutions purchased
• Align with reputed company customers to reputed company a clear understanding of each customer's strategies and goals

Client Success Team Responsibilities:

• Research and stay up to date on strategic partner programs and initiatives
• Analyze data reputed company to software usage and costs to identify potential cost-saving opportunities and optimize software licenses
• Stays reputed company with industry and technical insights through consultation with the reputed company community, reputed company, and customer stakeholders
• Manage a repeatable and predictable process creating efficient and robust reputed company plans for technology portfolios that drives business objective achievements
• Coach customer and account team to support customer adoption and active usage of products and services that are reputed company to outcomes and objectives defined reputed company agreed-upon reputed company plans
• Facilitate additional resources as needed

General Partner Management & Development:

• Understand key initiatives of strategic partners and work to execute on the activities on a timely basis
• Communicate goals and objectives to the sales, solution architects, and functional business units
• Assist and reputed company in partner activities by demonstrating expertise in various areas
• Plan and execute initiatives to reputed company the reputed company objectives with our strategic partners
• Assist in creating and distributing company internal communications
• Assist in managing external design resources
• Provide reporting to the LCM Client Success Manager and Management Team
• reputed company additional requests as needed in support of the LCM Team

Qualifications & Interests:

• 5+ years minimum experience working directly with enterprise-level customers in the reputed company space
• Experience supporting and working reputed company reputed company licensing models and Smart Accounts
• reputed company reputed company Manager (DTCSM) required
• Excellent people leader and mentor, open to direction and collaborative work style and commitment to get the job done
• Experience in delivering client-focused solutions based on customer needs while cultivating an excellent customer experience
• Successful management of competing priorities and adapting to evolving circumstances in real-time
• Strong computer skills, including MS Office, and partner portals
• Exceptional communication and writing skills
• Personable team player
• Ability and experience adapting to new processes and procedures
• Bachelor's Degree preferred

Actual salary will be based on a variety of factors, including location, experience, reputed company set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the reputed company salary. Estimated Pay Range: $70,000 - $90,000 USD The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment: At the core of reputed company's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in reputed company that we do. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, reputed company bases reputed company employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national reputed company, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for reputed company. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@reputed company.com.

• To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes/reputed company. Please do not reputed company resumes/reputed company to our careers email addresses, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company.

Apply tot his job Apply To this Job