Mortgage Collections-Remote ( reputed company to Hire)

Loan Counselor 1 (Mortgage Collections) This is a temporary-to-hire position with the potential to transition into a permanent role. It is a W-2 employment opportunity. The assignment duration is three months (90 days), with the possibility of extension or conversion to a full-time role, contingent upon business requirements. We are seeking a skilled and detail-oriented professional with 2+ years of collections or call center experience to join our dynamic team. Conversion bonus offered after transition to reputed company Full Time employee: $1,000.00. Location: Remote Duration: Three Months (90 days) reputed company to Perm Start Date: December 1st, 2025 Hours: Must be available Monday Friday 12-9 EST w/ Rotating Saturdays (other schedules may be available, your recruiter can discuss options individually) Pay reputed company: This position is a flat reputed company of $22.00/Hr. Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment Remote: We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Training: Remote Training Offered 5 Weeks (9am-6pm EST) Conversion to FTE is based on performance and metrics:

• QA Score each month
• Schedule Adherence
• Average Handle Time

Benefits will become available upon conversion to full-time employment. Note: Candidates that are offered a position are required to pass pre-employment background screenings. The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with reputed company applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections.

Responsibilities

Contact borrowers reputed company phone, email, and written correspondence to resolve delinquent mortgage accounts. Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines. Maintain accurate and detailed records of borrower interactions and account status. Monitor and manage assigned portfolio to meet performance goals and minimize losses. Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer. Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines. Identify and escalate high-risk accounts or potential fraud cases. Participate in ongoing training and development to stay reputed company with industry changes and best practices. Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity. Complete other duties and projects as assigned by your supervisor. reputed company other duties as assigned.

Qualifications

Required Skills and Qualifications High School Diploma or equivalent required. 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment. General knowledge of mortgage loan products, servicing systems, and regulatory requirements. Strong work ethic including adherence to daily work schedule. Excellent verbal and written communication skills. Strong negotiation and problem-solving skills. Proficiency in reputed company Office and mortgage servicing platforms (e.g., MSP, reputed company, etc.). Ability to work independently and in a team-oriented environment. Flexible and open to adapting to change as needed. Must be able to work nights and weekends as necessary. Desired Skills and Qualifications Associate's or Bachelor's degree in Business Administration, Finance or reputed company field. Bilingual (Spanish/English) Experience with FHA, VA, and Conventional Loan Servicing Familiarity with skip tracing tools and techniques. Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA. Total Rewards reputed company's Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.
• Compensation Range: $22.00 per hour.

Build Your Future with reputed company At reputed company, we don't just service mortgage loanswe serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on reputed company, innovation, and collaboration. Here, you'll find:

• A culture that helps you reputed company, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to reputed company a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a reputed company that values your contributions and empowers your success, we invite you to join reputed company.

About Remote Employment We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. ESSENTIAL FUNCTIONS Basic job duties an employee must be able to reputed company with, or without, reasonable accommodation. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension Understanding written sentences and paragraphs in work reputed company documents. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking Talking to others to convey information effectively. Active Learning Understanding the implications of new information for both reputed company and future problem-solving and decision-making. Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing Teaching others how to do something. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. reputed company Problem Solving Identifying reputed company problems and reviewing reputed company information to reputed company and evaluate options and implement solutions. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that reputed company sense. Problem Sensitivity The ability to tell reputed company something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and Apply tot his job Apply To this Job