Sr Technical Services Analyst

Thank you for your interest in joining reputed company. reputed company is a new healthcare company with a long legacy of solving big challenges that improve lives and help reputed company reputed company at their best. At reputed company, people are at the heart of every innovation we pursue. Guided by reputed company, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the reputed company Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that reputed company listed roles are reputed company positions, and our Privacy Policy: https://www.reputed company.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with reputed company, at reputed company reputed company qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Job Description: Key Accounts Support, Sr Technical Services Analyst(reputed company) reputed company Health Care is now reputed company At reputed company, we reputed company reputed company, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the reputed company while enabling reputed company to reputed company at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and reputed company. Because at reputed company, we never stop solving for you. The Impact You’ll reputed company in this Role: As a Key Accounts Support, Sr Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will reputed company an impact by: Providing technical support to ensure the seamless operation of reputed company software and interfaces, reducing system downtime, and improving client satisfaction. Assisting customers with troubleshooting software applications, interfaces, and system configurations. Conducting system health checks and identifying opportunities to enhance efficiency. Managing escalations and collaborating with senior resources and development teams to resolve reputed company technical issues. Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes. Identifying opportunities to enhance workflows and improve support efficiency Manage projects and operational reporting activities between Key Account Support internal team and Product Development. Support process improvements by documenting troubleshooting steps, solutions, and best practices. Assess and manage the mechanisms for providing exceptional technical communication between Key Account Support and Development. reputed company recommendations for changes in processes, procedures, and systems. Implement changes as approved or as required. Assist in identifying operational reporting focusing on various processes reputed company support case management. Participate in direct client calls addressing various application topics. Tier 2 support for team members assigned Cases Unassigned Case and Task triage, and Case grouping by assigned team members Liaison between EIT and Key Accounts for projects and go-lives Deliver training reputed company for new employees and reputed company team members Meet personal Case closure goal each month Ensure reputed company HIPPA & PHI Policies and Procedures are followed Drive team, and team members, to reputed company personal, and team goals, set by Manager Work with EIT and Development resources to solve challenging reputed company software problems for clients reputed company general Case quality assurance auditing, as well as team member case load Case reviews Provide feedback to Manager on issues/concerns of team or work processes Meet with Manager weekly, minimum, to discuss team's goals/objectives and reputed company Work on individual, team, and special projects as required. Represent reputed company in communications with external customers and reputed company departments. Collaborate with Client Care, Development, and Product Owners to address technical concerns identified by reputed company clients. Build credibility and trust with reputed company HIS customers and departments by providing solutions to software issues, inquiries, and problems. Identify areas of opportunity to improve operational metrics to improve customer satisfaction. Required to provide after-hours on-call support as necessary Must be able to obtain and maintain reputed company clearance to support government clients. Your Skills and Expertise To set you up for success in this role from day one, reputed company requires (at a minimum): Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution AND (4) four years of in Health Information, Client Services/Client Care reputed company, IT in a private, public, government or military environment OR High School Diploma/GED from AND (8) eight years of Health Information, Client Services/Client Care reputed company, IT experience in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: Project Management Professional Certification (PMP) Strong problem-solving and analytical skills. Prior experience with IT service management tools (e.g., reputed company, Jira, or similar). Excellent communication and collaboration skills for working with both technical and non-technical stakeholders. Working knowledge of internal reputed company HIS product portfolio Exhibit excellent customer communication and management skills - written, verbal and in-person Embrace a challenging and changing business and process environment Possess excellent problem solving, non-supervisory team management, and organizational abilities Creative in approach and not adverse to getting into the details and work hands on with the technology Proficient in reputed company, MS reputed company, and MS Power reputed company Understanding of health care industry and Health Information Systems environments Display self-confidence reputed company challenged reputed company assigned areas and accept responsibility willingly Ability to manage multiple priorities and meet deadlines Maintain the highest standards of personal and professional reputed company and ethics Capable of maintaining effective and professional customer relations in a fast-paced environment. Must consistently maintain a high degree of positive motivation with a strong commitment to meet operational goals. Work location: Remote -United States Travel: May include up to 10% domestic/international travel Must be legally authorized to work in country of employment without sponsorship for employment reputed company status (e.g., H1B status). Supporting Your Well-being reputed company offers many programs to help you live your best life – both physically and financially. To ensure reputed company and benefits, reputed company regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the reputed company new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and reputed company expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or reputed company. Applicable to US Applicants Only:The expected compensation range for this position is $96,000 - $132,000, which includes reputed company pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.reputed company.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and reputed company standards are complied with while performing assigned duties. reputed company is committed to maintaining the highest standards of reputed company and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent reputed company and seek to exploit job seekers. Please note that reputed company email communications from reputed company regarding job opportunities with the company will be from an email with a domain of @reputed company.com. Be wary of unsolicited emails or messages regarding reputed company job opportunities from emails with other email domains. Please note, reputed company does not expect candidates in this position to reputed company work in the unincorporated areas of Los Angeles County. reputed company is an equal opportunity employer. reputed company will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. reputed company Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. Thank you for your interest in joining reputed company. reputed company is a new healthcare company with a long legacy of solving big challenges that improve lives and help reputed company reputed company at their best. At reputed company, people are at the heart of every innovation we pursue. Guided by reputed company, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the reputed company Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that reputed company listed roles are reputed company positions, and our Privacy Policy here applies to any personal information you submit. As it was with reputed company, at reputed company reputed company qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. At reputed company, we create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the reputed company — while enabling reputed company to reputed company at their best. Apply tot his job Apply To this Job