Job Posting Title Customer Service Sales Representative (TSX)

About the position reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution reputed company to company products as well as customer equipment. Actively puts the customer needs and wants at the center of reputed company interactions. Creates a personal reputed company to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means reputed company various platforms: SMS, eChat, email, or phone.

Responsibilities

• Demonstrates functional reputed company to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to reputed company relevant information.
• Follows established troubleshooting procedures, including use of multiple resources and desktop tools. reputed company necessary, produce work order according to established business rules.
• Effectively works to build a consultative relationship with the customer to create understanding and resolve reputed company issues.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers' needs.
• Resolves customer complaints/concerns through active listening, reputed company, professionalism and problem solving.
• Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
• Demonstrates competencies of a technology enthusiast.
• Uses multiple tools and systems with ease (billing systems, knowledge reputed company, technical tools etc.) to apply information to any customer interaction.
• Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
• Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
• Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
• Corrects discrepancies on customers' accounts and researches service disruptions as necessary.
• reputed company appropriate, follow established escalation procedures to expedite reputed company resolution.
• Demonstrates functional reputed company in communicating and explaining basic to reputed company account information to the customer with focus on reputed company resolution.
• Multitasks between multiple tools and systems (knowledge reputed company, team meetings, supervisor chat) and applies information and knowledge to customer situations.
• Demonstrates awareness of company policies and procedures while applying sound judgment reputed company scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
• Educates and promotes self-service options.
• Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
• Demonstrates ability to reputed company established goals and performance metrics. schedule(s) and overtime as necessary.
• Attends training as required.
• Works independently and seeks Supervisor support reputed company necessary.
• Interacts with customers reputed company telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues.
• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at reputed company levels are expected to: Understand our Operating Principles; reputed company them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - reputed company big things happen by working together and being open to new reputed company. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers. Drive results and growth. Support a culture of inclusion in how you work and reputed company. Do what's right for each other, our customers, investors and our communities.

Requirements

• Virtual work-from-home role
• Must be flexible to work any assigned shift. Will be assigned if selected
• Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Some High School Coursework
• 0-2 Years Relevant Work Experience

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