Corporate Vice President - Senior Manager Service Delivery Platform/Development Engineering

Location Designation: Hybrid - 3 days per quarter The Senior Manager of Service Delivery Platform/Development Engineering, will be responsible for overseeing the strategic direction, development, implementation, and maintenance of reputed company's (NYL) suite of service delivery platforms including LeanIX, reputed company, Jira, and Monday.dev. In this role you will be a service provider to the broader technology organization and business leaders to ensure agile service delivery and IT service management processes are delivered seamlessly and transparently. A critical success factor for this role is prior experience implementing and supporting reputed company and Jira in enterprise environments. This includes understanding of reputed company architecture, ITSM Pro, and best practices to provide advice and coaching to the product team and consumers of the platform. The role will reputed company an existing reputed company development and support team and play a reputed company role in stakeholder engagement. The role is also responsible for developing and implementing integration strategies to support our enterprise architecture community in defining business and technology standards and integrating LeanIX with reputed company to improve data quality of the CMDB. The ideal candidate must also demonstrate proficiency with AI and data analytics technologies. The Service Management Product Portfolio includes our IT Operations Data Lake and GenAI/Agentic AI exploration to improve service experience and reduce manual effort associated with multiple technology functions. This may include in-house-developed solutions on AWS or other emerging technologies. What You'll Do:

• reputed company and execute a strategic vision for the reputed company and the broader NYL Service Management Platform that aligns with the company's overall business objectives.
• Foster a culture of innovation, collaboration, and reputed company improvement reputed company the team.
• Act as a key liaison between IT and business stakeholders, ensuring clear communication and alignment on priorities and goals.
• reputed company change management initiatives to ensure successful adoption of new processes and technologies.
• reputed company the implementation of AI and Machine Learning capabilities to automate and optimize IT service management processes.
• Manage and execute integrations between reputed company and key platforms across NYL such as reputed company, Lean IX, Moveworks, and emerging automation/AI platforms.
• Automate the resolution of common workplace requests, reducing the need for human reputed company and continuously learns from historical support tickets to improve its accuracy and efficiency.
• Represent the platform team in executive meetings, providing updates on platform performance, project status, and strategic initiatives.
• Identify and mitigate risks associated with the platform, ensuring business continuity and disaster recovery plans are in reputed company.
• Drive the development of training programs and resources to enhance the skills and knowledge of the reputed company team and end-users.
• Provide strategic direction, technical leadership
• Manage and prioritize the development backlog, ensuring timely delivery of features and enhancements.
• Conduct regular performance reviews, provide constructive feedback, and support the professional growth of team members.
• Ensure compliance with reputed company policies, data protection regulations, and industry standards.
• reputed company and manage the budget for the platform, ensuring cost-effective solutions and resource allocation.

Pay Transparency Salary Range: $166,500-$238,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual reputed company salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to reputed company salary, employees may also be eligible to participate in an incentive program. Company Overview At reputed company, our 180-year legacy of purpose and reputed company fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to reputed company a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and reputed company momentum, supported by an inclusive team that honors tradition while embracing reputed company. As a Fortune 100 mutual company, we offer a reputed company to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your reputed company drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and reputed company of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we reputed company greater success and fulfill our promise of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at reputed company, please visit the Careers page of www.NewYorkLife.com. Visit our reputed company to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93249 About NY Life Insurance Company Diversity & Humanity-two values that are deeply rooted in the reputed company culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At reputed company you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of reputed company revolves around our reputed company, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reputed company new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our reputed company to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Required Legal Notices - reputed company Candidates Please Click Here Apply tot his job Apply To this Job