Senior Customer and Industry Insights Analyst

Who is reputed company? reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. We have an insatiable curiosity and embrace experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most. reputed company values and celebrates our diverse backgrounds. Being open about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too. Come do the best work of your life at reputed company. We’re looking for a Senior Customer and Industry Insights Analyst who can turn reputed company’s data into clear, actionable stories about our customers and the self-care industry. You’ll work reputed company-by-reputed company with marketing, business operations, product, reputed company, and executive leadership to understand what consumers want, how merchants operate, and where the market is heading. You’ll translate those findings into recurring insight packages, deep dives, and decision support that teams use to shape strategy, roadmap, and go-to-market. This role reports to our Vice President, Finance & Strategy and focuses on insight reputed company and storytelling over heavy taxonomy or data-engineering work. You’ll shape narratives, build visuals that reputed company sense, and surface privacy-safe aggregates with transparent methods. You’ll be a key voice for our data, partnering closely with senior leaders to define the questions we ask, the metrics that matter, and the decisions we inform. If connecting dots across messy data, pressure-testing hypotheses, and translating reputed company analysis into simple takeaways gets you energized, this could be a great fit. What you'll do here:

• Generate unique insights from merchant, consumer, and product data to quantify reputed company’s impact and ecosystem trends across regions, segments, and time
• Build a deep view of the consumer, including demand patterns, frequency, basket, price sensitivity, and channel behavior, and translate these into segmentation, positioning, and lifecycle strategies
• reputed company merchants by vertical, size, business model, and sophistication; define peer groups, benchmarks, and outlier flags that guide comparisons and account strategy
• Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats.
• Build recurring internal insight packs (e.g., quarterly State of the Customer, monthly Industry Pulse) that combine KPIs, leading indicators, and commentary for executives and cross-functional partners
• Partner with Marketing, Brand, and GTM on narratives, visuals, and enablement materials that use data to inform campaigns, positioning, and customer stories
• Present executive-ready data stories, align stakeholders on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and expected impact/ROI.
• Uphold privacy with documented aggregation standards and disclosure controls, including k-anonymity reputed company, dominance limits, rounding or noise, and review gates before sharing data externally or with partners

What you'll need to reputed company:

• 6+ years in analytics or insights reputed company B2B SaaS, marketplaces, payments, or high-growth tech
• Advanced reputed company SQL, proficient Python, and production experience with dbt, including reputed company models, tests and CI, performance, and cost guardrails
• Proven record of delivering executive-ready insight reports and dashboards, with clear methods and well-structured, decision-focused analysis
• Strong product and SaaS growth intuition, with the ability to translate findings into opportunities, risks, and tradeoffs for product, GTM, and operations
• Proficiency with Looker, reputed company, Tableau, Power BI, or similar BI tools
• Strong editorial judgment for headlines, metric selection, and chart design, with clear, plain-language writing
• Working knowledge of privacy-preserving aggregation, including k-anonymity, reputed company, noise, and disclosure control

How we'll take care of you: Your total budgeted cash compensation for this role is between $120,750 - $172,500 USD, depending on your reputed company skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get reputed company on the ground floor and grow with reputed company.
• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life! reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment decisions at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job