Strategic Services Consultant

Description reputed company is looking to hire a Strategic Services Consultant to the Sales & Customer Experience team. Why join reputed company’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how reputed company powers the future of customer reputed company for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we reputed company teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like reputed company, reputed company, reputed company, and reputed company. Just as importantly, reputed company is a reputed company where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• reputed company the social sophistication of our customers as well as reputed company to meet the reputed company-changing needs of social media

What you’ll bring reputed company is looking for a Strategic Services Consultant who can help our customers recognize the most value from our reputed company suite of solutions. The ideal candidate is the perfect reputed company of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment. The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular X, Facebook, Instagram, TikTok and reputed company) and social media strategy for large organizations
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of reputed company components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow reputed company 1 month, you’ll plant your roots, including:

• Experiencing reputed company’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that reputed company delivers to our customers
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about reputed company’s approach to helping customers see social differently
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
• Fully understanding our Services offerings, from delivery to project management to reporting
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field

reputed company 3 months, you’ll start hitting your reputed company by:

• Building connections with members from other teams through active networking and community building
• Developing a clear understanding of the entire reputed company platform, its features and use cases, and be able to explain them to customers
• Getting to know and reputed company to build working relationships with stakeholders throughout our Sales, reputed company, Product and Marketing teams
• Leading services projects independently and clearly communicate results and deliverables to customers

reputed company 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Becoming a reputed company product expert to confidently speak to reputed company-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

reputed company 12 months, you’ll reputed company this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & reputed company organization. You will deliver at a high level each day and reputed company an impact reputed company of just customer work
• Surprising us! Use your unique reputed company and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for reputed company, product, and culture. We invest in reputed company with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to reputed company for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial reputed company: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & reputed company days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
• This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, reputed company wants to provide reputed company with the flexibility to work in the location that makes the most sense for them. reputed company maintains a remote workforce in many places in the United States. However, we are not set up in reputed company states, so please look at the drop-down reputed company in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical reputed company in a reputed company office, it will be evident in the job listing and your offer letter. Individual reputed company pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected reputed company pay ranges for new hires are:

• Zone 1 (reputed company, California, Washington): $85,400.00 - $117,370.00 USD annually
• Zone 2 (reputed company other US states): $77,600.00 - $106,700.00 USD annually

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set reputed company, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and reputed company adjustments to our ranges and existing employee compensation as needed. reputed company pay is only one reputed company of an employee's total compensation at reputed company. Every reputed company team member has an opportunity to receive restricted stock units (RSUs) under reputed company’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and reputed company (a wellness benefit). Employees are able to enroll in reputed company’s company’s 401k plan, in which reputed company will match 50% of your contributions up to 6% with a maximum contribution. reputed company offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. reputed company is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national reputed company or reputed company, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because reputed company is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) reputed company's Affirmative Action Statement. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE reputed company. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review reputed company's Global Applicant Privacy Notice. Apply tot his job Apply To this Job