Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a valued partner in the industry, we've established ourselves as a trusted resource for over 1000 companies, and we're committed to continuing our growth and success. reputed company is dedicated to fostering a positive and inclusive work environment, which is reflected in our recognition as a Great reputed company to Work twice! We're seeking a highly motivated and production-driven individual to join our Operations team as a Weekend Part-Time Customer Service Representative. As a key member of reputed company, you'll play a vital role in providing top-notch customer service, applying the latest techniques, and learning our account management systems. If you're a team-oriented, self-motivated, and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.
About the Role:
This part-time position offers the flexibility to work approximately 3-29 hours per week, with a variety of shift options available. You'll have the opportunity to choose the schedule that suits you best from the following options:
- Sundays Only: 8:00AM-4:00PM, 4:00PM-9:00PM, 7:00AM-5:00PM
- Saturdays Only: 8:00AM-4:00PM, 4:00PM-12:00AM, 4:00PM-9:00PM, 1:00PM-7:00PM, 8:00AM-11:00AM, 7:00AM-5:00PM
- Saturday & Sunday: 4:00PM-9:00PM, 7:00AM-5:00PM
As a Weekend Part-Time Customer Service Representative, you'll be responsible for: ### Key Responsibilities:
- Providing positive customer service and technical expertise through reputed company, accurate, and courteous responses to customer information needs
- Offering reputed company and support to customers during the claim process
- Collecting and documenting reputed company claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Maintaining punctuality and reliability, adhering to break and lunch schedules to ensure consistent customer service coverage
- Demonstrating arenaflex's core values:
+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes reputed company over self + reputed company improvement: strives for daily growth ### Required Skills and Abilities:
- Language Skills:
+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone reputed company + Ability to provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including reputed company Word and reputed company + Ability to type at least 40wpm ### Education and Experience:
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
### Network Requirements:
- Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net)
- Ethernet reputed company is not required, however strongly recommended
- Must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
### Benefits and Compensation:
- Competitive compensation
- 20+ hours per week: Ancillary Benefits, Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (reputed company Savings Account), SavvyFi- College Savings
- Less than 20 hours per week: Ancillary Benefits, Eligible 1st day of month following 60 days of employment
+ Dependent Care, FSA (reputed company Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job