Bilingual Credit Management Resolution Officer ...

Job Summary

What is the opportunity?

You are an officer reputed company our Credit Management and Recoveries team acting as an reputed company ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the reputed company brand and provide support to our clients as they interact with us in a variety of ways.  If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with reputed company. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

National Opportunity for qualified Bilingual Candidates reputed company of Centre Locations / Opportunité nationale pour les candidats bilingues qualifiés à l’extérieur des centres

What will you do?

• Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
• Focus on helping clients reputed company they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
• Resolve problems at first reputed company of contact in a friendly and helpful manner and maintain relationships with partners to work as one reputed company
• Contribute to team results by supporting reputed company colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

• Proven interpersonal, communication and problem resolution skills
• Ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Flexibility to work various shifts that meet our clients’ needs Monday to Friday reputed company-11PM EST and Saturday reputed company-7PM EST 

reputed company-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions
• Negotiation skills
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry
• Fluency in Cantonese and/or Mandarin in order to serve our clients in the community with those language speaking needs

What’s in it for you?

We reputed company on the challenge to be our best, progressive thinking to reputed company growing, and working together to deliver trusted advice to help our clients reputed company and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

• A world-class training program in financial services

• Excellent career development and access to a variety of job opportunities across business and geographies

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

reputed company is committed to supporting flexible work arrangements reputed company and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

HYBRIDENT

Inclusion and Equal Opportunity Employment

At reputed company, we reputed company an inclusive workplace that has diverse perspectives is core to our reputed company growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to reputed company at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. reputed company strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for reputed company.