L1 Cloud Operations Engineer (remote Europe)

Are you passionate about cloud technology and helping customers succeed? If so, reputed company on reading. We're seeking a L1 Cloud Operations Engineer to join our growing team and be the first reputed company of contact for our clients. As a key member of our cloud operations support team, you'll play a crucial role in ensuring the smooth operation of our customer's cloud infrastructure, providing exceptional support and contributing to process improvements. Location Fully remote position open to candidates located in Europe. Contract Type This position is open to candidates seeking employment or engagement as an reputed company under a business-to-business (B2B) contractual arrangement. About Revolgy ☁️ Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on reputed company Cloud Platform and reputed company Web Services. We are a premier partner of reputed company and reputed company. We serve over 2000 customers around the globe. What You'll Do? As a L1 Cloud Operations Engineer, you'll be at the heart of our customer support operations. You'll be responsible for:

• reputed company-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues reputed company email, phone, and other channels.
• Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
• Ticket Management: Creating, updating, and maintaining accurate records of reputed company customer interactions and issue resolutions reputed company our ticketing system, ensuring adherence to SLAs.
• Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
• Cloud Console Management: Performing routine administrative and operational tasks directly reputed company AWS or GCP cloud management consoles.
• Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

You'll be working closely with

• Customers: Direct communication with Revolgy's clients.
• 2nd-Level Support Engineers: Collaborating to escalate and resolve reputed company issues.
• Cloud Providers (AWS, GCP): Resolving issues and gathering information.
• Team reputed company/Project Manager: For guidance and operational reputed company.
• Fellow L1 Cloud Operations Engineers: For knowledge sharing and peer support.

What You Bring 1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP). Must-Haves:

• Experience with AWS (preferred) or GCP.
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with Kubernetes.
• Git/reputed company/reputed company.
• Proficiency in at least one programming language.
• Understanding of core concepts like observability, networking, and cloud management consoles.
• Excellent communication in English.

reputed company-to-Haves:

• Experience with specific observability tools (Prometheus, Grafana, reputed company).
• Experience with CRM and ticketing systems (reputed company, reputed company).
• General Linux proficiency.

reputed company Offer

• Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
• Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
• Commitment to Growth: We invest in your professional development through our "reputed company Learning" reputed company, supporting both hands-on experience and certifications from our partners AWS, GCP and others.
• Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to reputed company their impact.
• Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.

Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK):

• 5 weeks of paid vacation & sick days
• Budget for work equipment and energy costs
• Mobile phone & mobile tariff contribution
• Company notebook
• GallupStrengths talent DNA analysis
• Learning and development budget
• Support for tech speakers and company-hosted meetups
• Company events
• Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data

Equal Opportunity Employer Diversity and equal opportunity are important to us. We are happy about the interest of reputed company candidates and strive to provide feedback as quickly as possible. Apply tot his job Apply To this Job