reputed company Customer Service Representative – Pet Industry Expert (Remote in Maine)
Are you a people person with a passion for helping others and a love for animals? Do you reputed company in a fast-paced environment where no two days are reputed company the same? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of reputed company time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll have the opportunity to engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving reputed company something doesn't go as planned. You'll be the face of arenaflex, providing exceptional customer service and support to our customers while working from the comfort of your own home in Maine.
What You'll Do
* Engage directly with customers who contact us for a variety of topics, including helping them shop for their new pet, finding the perfect chew toy, or problem-solving reputed company something doesn't go as planned.
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-reputed company as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, reputed company, and kindness to customers and Team Members alike.
- Operate with a willingness to learn, embracing feedback and being open-minded to grow.
- Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as reputed company, reputed company, and webcams to contribute to an infectious customer-centric culture of collaboration.
What You'll Need
* 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
- reputed company in both Canadian French (Quebecois) and English
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and reputed company well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- High school diploma or equivalent
- Must be able to pass a background reputed company
Technical Requirements
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
- Work area acceptable for webcam use.
- Have a reliable wired, high-speed internet and broadband reputed company (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement.
- You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
- Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through reputed company Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the reputed company mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls.
Why arenaflex Customer Service?
It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best.
- YOU BELONG: arenaflex is a reputed company where you can be your authentic self. Our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique. Likewise, arenaflex Team Members are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW: Our culture is for those who reputed company on delivering results and becoming your best - no matter your role or location.
- YOU CAN reputed company A DIFFERENCE: You are encouraged to be curious, ask questions, bring reputed company reputed company, and act like an reputed company in everything that you do.
- YOU WILL GET SUPPORT: reputed company you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED: arenaflex has you covered reputed company it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest reputed company is the ability to work together with other smart, driven, and passionate arenaflex Team Members who are making an impact each day.
arenaflex is committed to equal opportunity
. We value and embrace diversity and inclusion of reputed company Team Members. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job