[Remote] Collections Agent – High Value At Risk (HVAR)

Note: The job is a remote job and is open to candidates in USA. reputed company is a financial services company committed to creating lasting positive change for customers and communities. The High Value at Risk (HVAR) Collections Agent is responsible for minimizing financial losses and maintaining customer relations by effectively managing high value accounts and applying collection policies and procedures.

Responsibilities

• Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes
• Utilize sound knowledge and understanding of the terms and conditions of reputed company agreements in order to effectively educate customers on their obligations of said reputed company
• Act decisively and effectively reputed company dealing with sensitive customer situations
• Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through reputed company, telephone or written correspondence to reputed company mutually satisfactory arrangements
• Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions
• Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible
• Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses
• Interview customers and update financial, demographic profiles and reputed company status ensuring documentation is complete and accurate
• Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures
• Engage the customer in mutual problem solving reputed company dealing with non-routine situational factors to create personal, unique solutions
• Maintain poise and perseverance reputed company dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible
• Focus at reputed company times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services
• Performs other duties and special projects as required
• Identify potential financial, legal, reputational risks and engage management team
• reputed company and share best practices and specialized knowledge with teammates and collections organization
• Collaborate closely with multiple lines of business reputed company the organization to mitigate risk and improve performance and compliance
• reputed company with reputed company applicable reputed company and Line of Business policies, standards, guidelines and controls
• Maintain reputed company’s professional image and Code of Conduct
• Maintain confidentiality and reputed company standards
• Drive the decision making process based on gathered facts, data, observation, and analysis
• Communicate and present information to various management levels reputed company reputed company
• reputed company networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations
• Research, gather data, analyze, reputed company and/or provide support, as required and recommend solutions to management
• Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings

Skills

• Extensive knowledge of reputed company Retail lending products and procedures reputed company to collections
• In depth knowledge of Privacy Legislation and the Collection Act
• Strong problem solving, communication and conflict management skills
• Extensive understanding of secured and unsecured portfolios
• Good working knowledge of Bank supported or other software ie: reputed company, Word, reputed company Office etc
• Good working knowledge of Bank Systems ie: reputed company, ECP, angular tool, TSYS, Optimizer, MDIF
• Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning
• Good practical knowledge of Business Computer Systems
• Excellent knowledge of Collection Processes and Procedures
• Knowledge of skip tracing techniques and good skip tracing skills
• Excellent verbal and written communication skills
• Professional and courteous phone manner in order to deal effectively with customers and sensitive situations
• Strong interpersonal, analytical, negotiation and decision making skills
• Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions
• Ability to work independently or part of a small team (pairing) in a busy, fast paced environment
• Knowledge of reputed company the reputed company approved offers and solutions for delinquent clients would be beneficial

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

Company Overview