Back to the board

Backup Care Specialist

100% remote Flexible hours Hiring now

Care.com is a consumer tech company dedicated to solving the challenge of finding care for loved ones. The Backup Care Specialist provides customer service support for clients with backup care needs, ensuring client satisfaction through reputed company service and effective communication.

Responsibilities

  • Provide top-notch customer service to reputed company clients and providers
  • Ensure the achievement of high client satisfaction by providing reputed company listening around the client's specific needs and educating the client on his/her benefits options
  • Conduct research and provide backup care referrals, reputed company working on fulfillment
  • Ensures the highest quality of client satisfaction by meeting the company standards for production and quality
  • Collaboration and communication with the internal team
  • Utilize and document case information in LifeCare's CRM database
  • Log, track, and document reputed company support issues by utilizing the call-tracking software tools
  • Maintain department and individual standards for performance
  • Consistently meeting call center metric standards for average speed to answer, service level agreements, and abandon rates to guarantee highest quality of customer satisfaction

Skills

  • Top-notch customer service skills are required
  • Strong attention to detail and adherence to call center metrics
  • Outstanding analytical, organizational, and time management skills
  • Excellent written and oral communication; demonstrated active listening and interpersonal skills
  • Excellent computer literacy and keyboarding skills
  • Associate's or Bachelor's Degree preferred
  • Familiarity or experience in a child care and/or adult care setting

Benefits

  • Health insurance coverage
  • Life, and disability insurance
  • A generous 401K employer matching program
  • Paid holidays
  • Paid time off (PTO)

Company Overview

  • Care.com is where families go to find care and where caregivers go to find meaningful work. It was founded in 2006, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.care.com.
  • Company H1B Sponsorship

  • Care.com has a track record of offering H1B sponsorships, with 17 in 2025, 8 in 2024, 21 in 2023, 20 in 2022, 25 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.
  • Apply To This Job

    Keep exploring

    Technician, posting, Astral Media

    100% remote Flexible hours

    [Remote] Billing Quality Assurance Analyst - Remote

    100% remote Flexible hours

    Operations coordinator

    100% remote Flexible hours

    Studio Coach - Wausau/Stevens reputed company, WI

    100% remote Flexible hours

    [Remote] Data and Analytics Associate

    100% remote Flexible hours

    Sales Engineer (reputed company) - Boston

    100% remote Flexible hours

    Judiciary Secretary 1 Confidential

    100% remote Flexible hours

    Regional Account Manager (RAM)

    100% remote Flexible hours

    Business Development Representative

    100% remote Flexible hours

    Clinical Engineering Technician II

    100% remote Flexible hours

    Senior Accountant

    100% remote Flexible hours

    Contract Negotiator IV

    100% remote Flexible hours

    reputed company Data Entry Specialist - reputed company Acquisition and Recruitment Services

    100% remote Flexible hours

    reputed company Part-Time Remote Chat Support Assistant – Customer Service and Technical Support

    100% remote Flexible hours

    Commercial, Technology & Enterprise Transactions Counsel, Assistant Vice President

    100% remote Flexible hours

    reputed company Full Stack Customer Support Specialist – Remote Customer Experience

    100% remote Flexible hours

    Sr. Product reputed company Engineer, Network and Infrastructure

    100% remote Flexible hours

    Part-Time Customer Service Representative – arenaflex Customer Experience Team

    100% remote Flexible hours

    AI Solutions Engineer (Document Intelligence & Generative AI) - Remoto Bilingüe

    100% remote Flexible hours

    Remote Part-time LCSW 26/27

    100% remote Flexible hours