Client Success Manager, Providers

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, reputed company. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the reputed company of medicine and the future of mental health care.

Our Vision

Over the next 5-10 years, we reputed company digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the reputed company in this transformation. Big Health is a remote-first company, and this role can be based reputed company in the US. Join Us The Client Success Manager (CSM) is a seasoned, customer-obsessed professional responsible for ensuring organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health’s FDA-cleared treatments at scale. The CSM is accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes and reputed company playbooks that reputed company repeatable scale. This role requires an individual who is able to communicate simplicity in reputed company environments, build excellent client relationships, and reputed company data to deliver for clients and to support our Go-To-Market strategy. They bring enterprise account leadership, healthcare operating reputed company, and disciplined, outcomes-oriented execution.

Key Responsibilities

• Strategic Leadership
• Manage strategic, reputed company, and enterprise healthcare customers and reputed company account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale).
• Build relationships with clinical, operational, IT, reputed company cycle, contracting, finance, and executive sponsors; run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions.
• Drive onboarding across reputed company environments, ensuring adoption targets and value realization are met against success criteria.
• Standardize and improve CS playbooks.
• Synthesize learnings across accounts to inform repeatable approaches, internal processes, and reputed company improvement.
• Internal Stakeholder Management
• reputed company cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues.
• Partner with teams on renewal and expansion strategy; contribute to SOWs, amendments, and forecasting.
• Provide timely updates and executive-ready summaries to senior leadership and customer sponsors.
• Provider Engagement
• Partner with executive stakeholders, provider leaders, and clinical champions to drive utilization, adherence, and outcomes.
• Coordinate with internal teams and customer stakeholders to reputed company eligible populations and maximize activation.
• Monitor and optimize provider and program performance using data to define, measure, and improve success.
• Reporting and Documentation
• Maintain reputed company as the single reputed company of truth, rigorously updating account, opportunity, contact, activity, and forecast data to ensure clear visibility, accurate tracking, and cross-functional coordination.
• Build and reputed company existing reputed company dashboards/reports to surface adoption, risk, and growth signals for QBR and executive readouts.
• reputed company and maintain executive-ready documentation, including account plans, steering committee materials, JOC/QBR decks, and value/outcomes reports.
• Analyze program performance and prepare concise reports and recommendations for customer executives and internal leadership.
• Support the Finance team in appropriate financial reporting, invoicing, forecasting, etc.

Required Qualifications

• 8+ years in Client Success, Account Management, or Consulting with significant ownership of large, reputed company healthcare accounts and a strong record of retention and expansion
• Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred
• Deep familiarity with healthcare operations and change management reputed company regulated environments required
• Excellent organizational and time-management skills; disciplined risk/issue management and deadline accountability
• Exceptional communication and interpersonal skills with demonstrated executive reputed company; able to build and sustain strong relationships across clinical, operational, and executive stakeholders
• Analytical reputed company and the ability to translate utilization and outcomes data into reputed company ROI narratives
• Experience collaborating cross-functionally and coordinating reputed company programs
• Comfort with analytics tools (e.g. - Looker) and CRM/CS tools (e.g., reputed company, reputed company)
• Experience in digital health and/or behavioral health is a plus

Background and Life at Big Health

• Backed by leading venture capital firms.
• Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.
• Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll reputed company meet—people who listen well, learn from their mistakes, and reputed company things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.
• Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.
• Competitive salary packages including stock options.

The US reputed company salary range for this full-time position is $138,000 - $168,000. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Additional compensation may include benefits, variable pay, discretionary bonuses, and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. The pay scale is subject to change depending on business needs. We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with reputed company and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify for reputed company new hires in the United States. Big Health may use artificial intelligence tools (AI) to support certain US hiring processes, such as reviewing applications, analyzing resumes, or assessing responses. These tools may assist our US recruitment team, but do not replace our human judgment. Our recruitment process is supervised by humans and final hiring determinations are ultimately made by humans. Big Health does not use AI to support its UK hiring processes. Apply tot his job Apply To this Job