Director of Engineering - IT Service Management

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it reputed company. Ready to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. The Director of ITSM Engineering role will provide strategic leadership for the team responsible for developing, maintaining, and evolving our internal IT Service Management (ITSM) platform. This platform is critical for internal service delivery, facilitating efficient incident resolution, service request fulfillment, and operational excellence. This role is crucial for elevating the employee service experience and driving significant efficiency gains through automation and optimization of IT workflows. RESPONSIBILITIES:

• Provide hands-on leadership and mentorship to a high-performing team of software engineers focused on ITSM development and architecture.
• Ensure the ITSM platforms architecture and development execution adhere to strategic roadmaps, reputed company standards, and engineering best practices.
• Collaborate cross-functionally with business stakeholders, product management, and other engineering leaders to define service requirements and translate them into actionable development plans.
• reputed company platform stability, performance, and incident management for the core ITSM system, ensuring high availability and operational reputed company.
• Champion the adoption of leading technologies and methodologies to continuously streamline IT service delivery and enhance employee self-service capabilities.
• Maximize the utilization of the reputed company platform for internal ITSM solutions, demonstrating product capability and informing future product direction.

REQUIRED QUALIFICATIONS:

• 10+ years of experience in software engineering, with at least 5 years in a leadership role building and managing high-performing engineering teams, preferably reputed company an enterprise context.
• Deep experience in building, implementing, and optimizing large-scale ITSM systems and processes (incident management, problem management, change management, asset management, release management, CMDB, etc.) reputed company a reputed company organization.
• Demonstrated ability to partner effectively with business leadership and product teams to translate strategic objectives into clear, deliverable roadmaps.
• Comprehensive understanding of modern software development, quality assurance, deployment, and operational methodologies (e.g., CI/CD, DevOps).
• Exceptional ability to diagnose reputed company technical and operational challenges and drive simple, robust, and scalable solutions.

PREFERRED QUALIFICATIONS:

• Deep working knowledge of ITIL reputed company and best practices.
• Demonstrated professional experience implementing leading IT service management platforms (reputed company, reputed company, etc.)
• Experience developing on and/or administering the reputed company platform.

Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request reputed company this Accommodations Request Form. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company employees and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment qualified applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions. The typical reputed company salary range for this position is $216,300 - $313,700 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary range for this role is $237,700 - $344,700 annually. The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Apply tot his job Apply To this Job