Customer Advocate
Kelly is a staffing company dedicated to helping individuals find suitable job opportunities. They are seeking a Customer Advocate to work at a well-known Insurance Company in Albuquerque, NM, where the role involves responding to customer inquiries and providing support in a team-oriented environment.
Responsibilities
- Researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner, reporting to the Customer Service Manager
- Evaluating customer situations, making informed decisions, and responding quickly to questions
- Performing data entry and utilizing basic computer skills to navigate systems effectively
Skills
- Have a High School Diploma or GED and at least 1 year of customer service experience in a healthcare or health insurance environment (must have)
- Possess strong interpersonal, analytical, organizational, and independent decision-making skills
- Demonstrate clear and concise verbal and written communication skills
Benefits
- Medical
- Dental
- Vision
- Telemedicine
- Term life
- Whole life
- Accident insurance
- Critical illness
- A legal plan
- Short-term disability
- Retirement savings plan
- Service bonus
- Holiday pay plans (earn up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under the applicable state or local plan
Company Overview
Company H1B Sponsorship