[Remote] Customer Care Representative- 1st Shift
Note: The job is a remote job and is open to candidates in USA. Jacuzzi Group is a premier manufacturer of functional products for the home and outdoor space. They are seeking a Customer Care Representative to provide outstanding customer service, assist with sales contracts, and ensure customer satisfaction throughout the installation process.
Responsibilities
- Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering
- Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts
- Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date
- Assist in scheduling service/ repair work for customers & providing updates
- Must be comfortable operating in ERP systems to make change orders for customers
- Review quality standards and customer satisfaction/reviews in a timely fashion
- Provide excellent customer service to our current & past clients
- Provide assistance to customers throughout the period of sales and installation
- Other duties as assigned
Skills
- Customer service and data entry experience
- High attention to detail
- Basic computer knowledge
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Construction or Sales contract reviewing experience
Benefits
- Medical, dental, vision, life insurance plans
- Paid vacation and holidays
- Paid Training
- 401(k) with matching program
- Advancement Opportunities
Company Overview