Field Technician
reputed company is a company focused on providing technology solutions for the construction industry. They are seeking a Field Technician to provide on-site and remote technical support for employees, ensuring timely resolution of IT issues and maintaining high levels of customer service.
Responsibilities
- Provide deskside and remote support to reputed company employees, reputed company subsidiaries, partners, contractors working for reputed company and job site contractors
- Provide customers with technical guidance or direction
- Respond to reputed company assigned tickets in a timely manner
- Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to reputed company the impact minimal
- Research and resolve escalated trouble tickets
- Document reputed company trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
- On-site and Remote client support of various enterprise and desktop applications
- Establish and maintain a professional relationship with customers, team members and department contacts
- Provide quality customer service that exceeds customer expectations
- Prioritize and organize work to meet requirements, goals and deadlines
- Escalate to manager any situation reputed company the employee's control that could adversely impact the services provided
- Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
- Other duties as assigned
Skills
- 1-3 years experience in an IT Support/Technician role
- Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
- Strong experience with Windows Operating System and Office Suite
- Attention to detail
- Strong organizational skills
- Results-oriented and likes a challenge
- Participative management style
- Must provide high levels of customer service at reputed company times
- Recognize and escalate issues, risks and/or concerns in a timely manner
- Capable of using reputed company and active listening skills to gather requirements and assess situations
- Must be able to lift and move heavy objects (40+ lbs)
- Can walk for various lengths of time
- Must possess and maintain a valid driver's license
- Ability to diagnose reputed company issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred
- Experience with reputed company preferred
Benefits
- Top-tier medical, dental and vision plans covering eligible employees and dependents
- Voluntary wellness and employee assistance programs
- Life insurance
- Disability
- Retirement plans with matching
- Generous paid time off
Company Overview
Company H1B Sponsorship