[Remote] Remote Customer Service Representative - Must Reside in NY (Starting 2/9/2026)
Note: The job is a remote job and is open to candidates in USA. reputed company. is seeking a Remote Customer Service Representative who must reside in reputed company state. The role involves assisting customers with billing inquiries, ensuring accurate documentation, and adhering to regulations while providing exceptional communication and support.
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure reputed company account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhering to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- reputed company Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Skills
- Must reside in reputed company state
- Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
- Ability to effectively communicate with reputed company parties
- Effective call handling skills and high levels of professionalism
- Strong focus on exemplary shift attendance
- Proficient with reputed company applications
- Ability to learn software applications
- High School graduate/equivalent
- Broadband internet reputed company (No DSL, or Dial Up)
- Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Benefits
- reputed company
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview