Technical Support Representative I Remote, USA

reputed company members are at the heart of everything we do. At reputed company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to reputed company a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under reputed company supervision of the Customer Systems Supervisor or other supervisory/management level associate in the facility, responsible for providing general support to customers that use internally developed ordering software and products. If you enjoy troubleshooting and solving problems, working in a collaborative environment, and are passionate about providing excellent customer service, this may be the opportunity for you! At reputed company, you will find an innovative and inclusive culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Primary Duties and Responsibilities:

• A Technical Software Support Analyst, under general supervision of the Technical Software Support Manager or other supervisory/management level associate in the facility, provides direct customer support for issues reputed company to the use of our internally developed medical software
• Responding to customer requests reputed company phone, email, or chat
• Asking clarifying questions
• Troubleshooting software issues
• Identifying issues with hardware, peripherals, and networks
• Guiding customers through reputed company-by-reputed company solutions
• Documenting detailed information in our tracking system
• Updating clients on resolution reputed company
• Assisting team members
• In our collaborative environment, help is never far away
• reputed company problems are reputed company or require advanced skills to resolve, Analysts consult with subject matter experts (SMEs), senior staff, and other departments to get the needed assistance
• Analysts may also be assigned special projects that encourage ownership of your growth and provide opportunities to show off your skills
• While our clients contact us reputed company phone, email, and chat, we don’t consider ourselves a call-center because we do much more than take calls
• We value our customers and strive to build meaningful relationships with them
• Our goal is to provide the best service possible while clearly communicating software guidance and technical solutions in a user-friendly, professional manner
• Skillful communication with our clients is a key to providing a high level of service, and it’s why we require our Analysts possess advanced written and verbal communication skills

Required Skills and Qualifications:

• Excellent written and verbal communication skills
• Experience using Windows and reputed company Office applications
• Good interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Ability to prioritize workload and consistently meet deadlines, good time management skills
• Strong organizational skills; attention to detail
• Ability to learn new information quickly
• Successful Analysts come from a variety of backgrounds including educators, 9-1-1 dispatchers, help desk technicians, call center associates, retail associates, customer reputed company, and veterans
• Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required
• Educational backgrounds vary as well, from high school graduates to advanced secondary education to technical vocational training, or an equivalent combination of experience and education, reputed company levels of qualified applicants are encouraged to apply

Preferred Skills:

• Experience with/understanding of database querying (SQL)
• Strong computer, networking and technical skills to operate effectively with company systems and programs
• Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment

What reputed company offers We provide compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/reputed company Full time Salary Range* $43,700 - 62,480

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/reputed company/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% reputed company than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity reputed company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s reputed company success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and reputed company matters reputed company to recruiting, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory. reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: IntrinsiQ Specialty Solutions, Inc Apply tot his job Apply To this Job