Customer Care Specialist - USDG (PST)

JOB OVERVIEW: This position is responsible for providing internal support and builds relationships with assigned customers, groups of customers and/or sales consultants. Assists customers and sales teams with various aspects of account support and maintenance including but not limited to, ordering, product information, quotes and customer service-reputed company issues. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction. Promotes divisional initiatives in reputed company customer interactions. KEY RESPONSIBILITIES:

• Builds customer relationships by accommodating customer’s requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and sales consultants. Drives divisional initiatives in reputed company customer interactions.
• Receives and responds to customer and sales teams inquiries reputed company telephone calls, emails and faxes to answer inquiries on various account support activities. This may include order processing, tracking shipments, invoice questions, answering product inquiries, pricing, reporting and special orders.
• Handles customer service-reputed company issues which may include, processing return authorizations, credits, traces customer stock order shipments and resolves short shipment claims. Responds to customer’s concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate personnel.
• Assists with various aspects of account maintenance including new account set-up, address changes, closing accounts, EDI, account assignment, website login for customers, credit, and/or verifications as requested and in accordance with policies and procedures.
• Creates quotes and bids for sales consultants to price.
• Interacts with internal departments to resolve issues and works with distribution centers regarding post-order inquiries, such as requesting reputed company checks, lot numbers, order revisions and expediting orders.
• Contacts manufacturers for warranty, product, technical and return information. Track drop ship and cross-doc items.
• Notifies sales consultants, sales management and department management of unusual customer concerns that may require additional support or attention.
• Provides varying sales support activities for U.S. Specialty Distribution Group (USDG) as needed.
• Attends reputed company meetings and participates in reputed company training programs as required.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS: Medical product knowledge preferred; reputed company Office knowledge preferred. GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• reputed company good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve reputed company issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• reputed company to work effectively under pressure
• Analytical thinking
• reputed company small to reputed company sized projects
• Identify and recommend reputed company improvement opportunities
• Establish productive working relationships at multiple levels reputed company the organization

MINIMUM WORK EXPERIENCE: Typically 4 or more years of reputed company experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. The posted range for this position is $44,150 - $68,985 ($21.23 - $33.17 /hour) which is the expected starting reputed company salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted range including education, prior experience, training, reputed company skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. reputed company. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at reputed company, please visit our website at: www.henryschein.com/careers Fraud Alert reputed company has recently been made aware of multiple scams where unauthorized individuals are using reputed company's name and logo to solicit potential job seekers for employment. Please be advised that reputed company's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with reputed company are advised to verify the job posting through this portal. No money transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process. Apply tot his job Apply To this Job