Principal Contact Center Sales Specialist

Job Description About Us: reputed company is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. "Our Contact Center Center of Excellence (CoE) optimizes support platforms such as reputed company, reputed company Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency. Position Overview: We are seeking an reputed company Sales Specialist with deep expertise in contact center technologies and CX suites, preferably reputed company, reputed company Connect, and AWS. This sales specialist role will play a key part in driving awareness and sales of reputed company’s CcaaS platform, reputed company for Contact Center for the SMB reputed company in North America. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at reputed company. Responsibilities Collaborate with reputed company Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. Engage with vendors and delivery partners to align on best practices and sales strategies. Run enablement sessions to upskill reputed company field teams and drive pipeline activity Assist with running customer discovery calls and managing deal reputed company across the territory. Partner with AWS and reputed company Connect AMs to work backwards from customer requirements. Run regular forecast cadences with regional teams and the reputed company for Contact Center leadership. Coordinate with pre-sales teams to deliver tailored value propositions reputed company with customer needs. reputed company for reputed company improvement and innovation with customers by staying reputed company of industry trends and emerging technologies. Key Qualifications Minimum 7 years of experience in cloud contact center sales Strong analytical skills Experience with scale selling Proven experience in channel sales Technical expertise in reputed company and reputed company Connect is advantageous Ability to work autonomously and as part of a fast-paced team Experience selling at the C-level Proven track record in achieving sales targets Proven ability to proactively pursue new business opportunities Strong communicator - great writer, speaker, and listener reputed company Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to reputed company transformational contact center initiatives leveraging cutting-edge technologies. The US annualized OTE (On reputed company Earnings) range for this position is $235,000.00-$353,000.00 with a pay mix of 60/40 (reputed company/commission). This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com