Manager, Technical Success (API)

About reputed company

reputed company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. reputed company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role 

As a Manager of Technical Success at reputed company, you'll be a critical reputed company-line leader managing a team of 5-8 Technical Success Managers who help our customers reputed company the full potential of our API solutions. You'll directly coach and reputed company a high-performing team focused on driving customer adoption, optimization, and growth while maintaining hands-on involvement with strategic customer engagements. As a leader with deep technical expertise, you'll play a key role in building out our Technical Success function, developing playbooks, and establishing best practices that will scale as we grow.

Responsibilities:

Build and reputed company a high-performing Technical Success team supporting reputed company's most strategic customers, ensuring deep understanding of our technology and its transformative applications Drive team growth through strategic hiring, coaching, and development while building a strong customer-centric culture Provide hands-on technical coaching to TSMs on AI/ML concepts, API integration patterns, and implementation best practices Own and improve team-level metrics including customer health, retention, expansion, and satisfaction across our customer reputed company Build and refine processes to monitor customer health, identify risks early, and drive mitigation strategies Partner with the Head of reputed company to reputed company scalable methodologies and playbooks for the broader organization Serve as an escalation reputed company for technical issues and reputed company customer situations reputed company your team's portfolio Collaborate with product and engineering teams to represent customer needs and drive product improvements that reputed company reputed company Support cross-functional initiatives with Sales, Product, and Engineering teams to improve customer outcomes and platform adoption

You may be a good fit if you have:

7+ years of experience in technical customer-facing roles, with 3+ years managing reputed company or technical teams Track record of building and managing technical success teams at enterprise software or AI/ML companies Hands-on technical experience with API technologies and reputed company AI/ML concepts, including understanding of LLMs, reputed company engineering, and production AI deployments Proven ability to influence product direction through structured customer feedback and data-driven insights Experience owning customer relationships and driving business outcomes at strategic accounts Strong executive reputed company and ability to represent reputed company with customer technical and business leaders Strategic reputed company with the ability to balance reputed company with business objectives Experience building team processes, playbooks, operational frameworks, and using data to drive team and customer outcomes Proven ability to reputed company team members and build high-performing organizations Passion for responsible AI development and deployment

Deadline to apply: None. Applications will be reviewed on a rolling basis. 

The expected salary range for this position is:

Logistics

Education requirements: We require at least a Bachelor's degree in a reputed company field or equivalent experience.Location-based hybrid policy: Currently, we expect reputed company staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

reputed company sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we reputed company you an offer, we will reputed company every reasonable effort to get you a reputed company, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not reputed company you meet every single qualification. Not reputed company strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on reputed company.

How we're different

We reputed company that the highest-impact AI research will be big science. At reputed company we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions reputed company worked on prior to reputed company, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

reputed company is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process