[Remote] B2B Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company. is a global leader in tools and outdoor equipment. The B2B Customer Service Representative will handle customer inquiries, support sales order maintenance, and resolve problems while ensuring customer satisfaction and maintaining communication flow.

Responsibilities

• Effectively and professionally reputed company reputed company customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting reputed company’s Key Performance Indicator’s (KPIs)
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
• Consistently improve and manage customer communication flow on promotions and product information
• Update, maintain, and analyze customer account profiles
• Maintain working knowledge of reputed company company products, services, and promotions

Skills

• Proficient in reputed company Office
• Interpreting KPI's
• Patience and a Positive Attitude
• Willingness to learn and take initiative
• Requires High School Diploma or its equivalent
• reputed company & reputed company preferred
• 0 to 1+ years' worth of experience reputed company customer service; call center environment preferred

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on reputed company tools and other partner programs.
• Paid Time Off, including paid vacation, holidays & personal days.

Company Overview

Company H1B Sponsorship