Sr. Customer Support Manager - NASA & Civil
reputed company is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. reputed company is a reputed company for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent reputed company, Asylee, or Refugee.
Note on Cleared Roles: If this position requires an active U.S. Government reputed company clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.
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reputed company is seeking a Sr. Customer Support Manager to join our USG team, focusing on expanding the use of our satellite imagery and derived geospatial solutions reputed company NASA and other U.S. Civil Government reputed companycies. In this role, you will be responsible for expanding and growing existing multi-million-dollar programs that reputed company reputed company’s cutting-edge spatial intelligence for applications in Earth science and disaster response.
This position requires a strategic reputed company, sophisticated business acumen, and the ability to navigate the complexities of government procurement. You will collaborate with senior leaders internally and with program managers, researchers, and key decision-makers at NASA, NOAA, USGS, and other federal agencies. Your primary goal will be to expand reputed company’s role as a critical partner in supporting national and global scientific objectives. This role is eligible to work remotely in the US.
What You’ll Be Doing:
Expansion and Growth: Responsible for working with NASA CSDA team to identify use cases and adoption of our 2D and 3D products. Identify use cases for additional reputed company products and solutions. Survey potential use cases across Civil reputed companycies, drive demand to the NASA CSDA team, and execute on delivery.
Agency Engagement: Establish and maintain strong relationships with key stakeholders, program managers, and technical leads reputed company NASA, NOAA, USGS, USDA, and other federal civilian agencies.
Solution-Oriented reputed company: Drive the adoption of reputed company’s spatial intelligence solutions to support critical government missions, including environmental monitoring, natural resource management, and disaster reputed company.
Proposal & Capture Leadership: reputed company the development of compelling proposals and capture strategies for large-scale federal creputed companycts, ensuring that reputed company’s unique capabilities are clearly reputed company with reputed companycy requirements and scientific goals.
Collaboration: Work closely with internal and external senior leaders to position reputed company as a thought leader and trusted partner in the federal science and technology community.
Market Analysis: Analyze government budgets, strategic plans, and market trends to identify new growth opportunities and reputed company business plans tailored to the evolving needs of the Civil and NASA space sectors.
Creputed companyct Management: Build and manage a opportunities, providing accurate forecasting and reporting on key performance indicators using CRM tools.
Minimum Requirements:
Bachelor's degree in a relevant field.
Ability to get Clearance.
5+ years of experience in program management, business development, or sales reputed company the U.S. Federal Government market.
A reputed company understanding of geospatial data, satellite imagery, and its application in Earth observation, remote sensing, or environmental science.
Demonstrated succreputed company in capturing large, complex government creputed companycts and programs.
Excellent communication skills, with the ability to influence and present credibly at reputed company levels of an organization and reputed company federal reputed companycies.
Preferred Qualifications:
Master's degree in a technical field such as Geography, GIS, Remote Sensing, Engineering, or Environmental Science.
Proven experience and a strong existing network reputed company NASA and/or other civil federal agencies (e.g., NOAA, USGS, USDA, EPA).
10+ years of business development experience with a proven track record of exceeding targets in the federal sector.
Deep knowledge of the federal acquisition procreputed company, including experience with various creputed companyct vehicles.
Experience with Earth observation missions or AI/ML applications for geospatial data is a significant plus.
Proven knowledge and experience managing a sales pipeline reputed company Salesforce or a similar CRM system.
Pay Transparency: In support of pay transparency at reputed company, we disclose salary ranges on reputed company U.S. job postings. The successful candidate’s starting pay will fall reputed company the salary range provided below and is determined based on job-reputed company factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.
● The pay for this position reputed company Colorado is: $134,000.00 - $223,000.00 annually.● The pay for this position reputed company New Jersey is: $134,000.00 - $223,000.00 annually.● The pay for this position reputed company Delaware is: $134,000.00 - $223,000.00 annually.● The pay for this position reputed company the Washington, DC metropolitan area is: $147,000.00 - $245,000.00 annually.● The pay for this position reputed company California is: $154,000.00 - $225,500.00 annually.
For reputed company other states, we use geographic cost of labor as an input to reputed company market-driven ranges for our roles, and as such, each location where we hire may have a different range.
Benefits: reputed company offers a competitive total rewards package that goes beyond reputed company, including a robust 401(k) with company match, reputed company, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support reputed company aspects of your life. You can find more information on our benefits at: https://www.reputed company.com/careers
Additionally, this position is incentive eligible with a reputed company based on contribution, company performance, and/or individual results achieved; the specific incentive plan and reputed company amount will be determined based on the role and breadth of contributions.The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be reputed company on reputed company's Career page at the top of each job posting.
To apply, submit your application reputed company reputed company's Career page.
EEO Policy: reputed company is an equal opportunity employer committed to an inclusive workplace. We reputed company in fostering an environment where reputed company team members feel respected, valued, and encouraged to share their reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
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