Associate IT Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an Associate IT Support Analyst, you will support users both remotely and onsite, ensuring they have the necessary tools and assistance for productivity.

Responsibilities

• Serve as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best work
• Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they need
• Deliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issues
• Partner with the Workplace team to support on-site events and assist with office projects
• Conduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hires
• Document and maintain IT processes and procedures, ensuring they remain up to date and accurate
• Capture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficiently
• Contribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiences

Skills

• Have familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts
• Have experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or Atlassian
• Have some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices)
• Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interaction
• Have strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
• Slack Admin, Okta Admin, or Google Workspace Admin certifications
• Experience with JAMF and Intune
• Apple certifications such as ACMT or ACiT

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

Company Overview

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