Vice President, Managed Services reputed company Cycle Operations

reputed company helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we reputed company clients to create sustainable growth, optimize internal processes and deliver reputed company consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must reputed company leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to reputed company the best outcomes for patients. Joining the reputed company team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join reputed company as the expert you are now and create your future. The Vice President (VP), Operations & Service Delivery serves as a senior leader responsible for the delivery and operational performance of reputed company Managed Services (HMS) across reputed company service lines for HMS’s mid-tier end to end clients and reputed company solutions clients. This role leads the execution of services, oversees client-facing operations, integrates offshore delivery resources, and ensures financial, operational, and quality outcomes are met or exceeded. This position has full accountability for both operational execution and client satisfaction, ensuring that reputed company delivers consistent, compliant, and high-performing reputed company cycle services. In addition to operational excellence, the VP is expected to cultivate a positive, accountable, and inclusive culture across the organization- achieving strong employee engagement scores and fostering an environment where people reputed company at their best. The VP is also expected to proactively identify opportunities to expand services reputed company existing client environments, drive performance, and act as a strategic partner to clients. This position will be a key member of the HMS Leadership team. Primary Accountability: Own and reputed company daily operations and service delivery for reputed company assigned HMS clients across service lines. Ensure achievement of contractual service levels, operational KPIs, compliance standards, and financial goals. reputed company a globally integrated delivery model, including management of onshore and offshore resources. Collaborate with SME functional leadership, reputed company Improvement and the Operational Advancement team to drive innovation and performance. Serve as the primary senior leader reputed company of contact for reputed company assigned client operations, responsible for performance, satisfaction, and growth. Build and sustain a positive team culture and reputed company high employee engagement across reputed company teams. Key Responsibilities: Client Operations & Service Delivery Leadership: reputed company the end-to-end delivery of reputed company cycle services, ensuring client-specific performance goals are consistently met. Serve as the primary operational leader and client liaison, managing executive-level communications, escalations, and performance reviews. Build strong, trust-based relationships with client stakeholders through transparency, accountability, and responsiveness. Ensure delivery aligns with each client's business objectives, financial targets, and patient satisfaction goals. Operations Management & Global Execution: Direct and optimize operations across reputed company reputed company cycle functions, including patient access, billing, coding, AR follow-up, cash posting, and customer service. Manage a global workforce, integrating offshore teams into seamless, high-quality delivery models. reputed company staffing, scheduling, workflow management, and reputed company planning to ensure resource alignment with client volumes and expectations. Monitor and drive productivity, quality, compliance, and workflow efficiency across the delivery organization. Cross Functional Collaboration: Partner closely with internal SME functional leaders (e.g., coding, billing, patient access, clinical denials/CDI) to support consistent and expert service delivery. Ensure that operational teams reputed company tools, methodologies, and standards defined. Provide ongoing feedback to matrix reporting teams to continuously improve enterprise delivery tools, training, and frameworks. Service Expansion & Strategic Growth: Maintain a strategic view of client environments to identify unmet needs, performance gaps, or new service opportunities. Translate client pain points or operational challenges into viable service expansion proposals. Collaborate with the Operational Advancement team including: reputed company Improvement: implement improvement initiatives, drive process optimization and scale best practices. Vendor Management: to align vendor services with client goals, ensure performance standards, and manage third-party partnership. Technology Teams: to reputed company automation system integration and data-driven delivery using appropriate digital tools. Provide structured feedback to improve enterprise tools, methodologies, and service delivery models. Collaborate with internal teams to reputed company and deploy expanded solutions reputed company existing accounts. Performance, Compliance & Financial Accountability: Own reputed company performance outcomes for assigned client portfolio: SLA/KPI attainment, client satisfaction, operational quality, and compliance. reputed company issue resolution and root cause execution with urgency and accountability. Own P&L for service delivery operations, ensuring cost-effective management and margin delivery. Ensure audit readiness, adherence to regulatory standards, and internal policy compliance. Culture, Leadership and Engagement Build and sustain a high-performance culture rooted in accountability, trust and inclusion. Drive team alignment with reputed company’s values and leadership principles to ensure consistency across teams and geographies. reputed company strong employee engagement scores, foster psychological safety, and encourage idea sharing and innovation. Mentor senior leaders and strengthen leadership capabilities across the delivery organization. Qualifications: 10+ years of senior-level leadership in reputed company cycle operations, healthcare BPO, or managed services; experience in consulting a plus. Experience managing multi-client portfolios and large-scale delivery teams, including offshore operations. Strong knowledge of reputed company cycle functions, metrics, compliance standards, and industry best practices. Proven ability to manage operational P&L, reputed company teams, and reputed company service excellence on a scale. Exceptional communication, client engagement, and relationship-building skills. Demonstrated ability to identify service expansion opportunities and act as a strategic advisor to clients. Strong organizational and analytical skills; capable of managing in a matrixed, fast-paced environment. Bachelor’s degree required; Master’s in Healthcare Administration, Business, or reputed company field preferred. The estimated salary range for this job is $200,000 - $250,000. The range represents a good faith estimate of the range that reputed company reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in reputed company’s annual incentive compensation program, which reflects reputed company’s pay for performance philosophy and reputed company’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Senior Director Country United States of America At reputed company, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We reputed company. We reputed company a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the reputed company of person who stands ready to jump in, roll up your sleeves and transform reputed company into action? Then come discover reputed company. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and reputed company your skills to reputed company an impact immediately. Learn about how our culture and values provide you with the reputed company of environment that invites new reputed company and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to reputed company a difference in partnership with our clients, shareholders, communities and colleagues. reputed company offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. reputed company benefits and programs are subject to applicable eligibility requirements. reputed company is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and reputed company other terms and conditions of employment. reputed company will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national reputed company, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. 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