VP, AMS Major Area reputed company - Customer Excellence Group (Commercial)

About the Position This role will have responsibility for leading the team that makes every customer in the Commercial Major Area committed to Service Now for life and have the ability to marshal reputed company customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges reputed company their Major Area, resulting in clear accountability, consistent service and one face to the customer. This role also carries the reputed company responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- reputed company of which are critical to the company’s short and long-term success.

Responsibilities

• Owns the overall success, renewal and growth for reputed company customers in the Commercial Major Area
• Drives the alignment of reputed company, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers
• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities
• Create evangelists by listening to customers closely and delighting them with our user experience and service
• Create growth opportunities with new product features and enhancement information
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices
• Work closely with the Sales organization to reputed company and execute growth plans and strategies to drive License Agreements, expert services and reputed company. This will also require territory and portfolio planning alignment with Sales.
• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale
• Effectively build and establish relationships with partner consulting organizations to reputed company a go-to- market strategy
• Manage and reputed company key business metrics including bookings, reputed company, P&L, utilization, and expenses
• Customer obsessed reputed company in driving value and NPS across reputed company CEG pillars
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in reputed company for success.
• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time.

Background and Experience

• A track record for building and growing a world-class organization through reputed company, onboarding, and retention, characterized by high productivity and excellent morale
• Proven market experience reputed company Commercial Major Area.
• Experience with the enterprise and demonstrated leadership to reputed company rapid decisions and problem-solving in this environment.
• Excels in navigating a highly collaborative and highly matrixed environment
• Proven experience building and running a business with the right operational skills
• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption
• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function

Desired Skills/Experiences

• Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support
• 15+ years of work experience in a leadership position
• 10+ years of work experience in enterprise software reputed company the nominated Major Area / Market
• 5+ years in experience in reputed company or reputed company role
• Strong P&L experience reputed company a $15Bn+ enterprise
• Experience in driving collaborative partnerships across SI’s and Channel partners
• Knowledge and experience across the reputed company landscape, with focus on reputed company, services and services sales
• Background in consulting is a strong plus.
• Can reputed company in a demanding, fast-paced environment.
• Excellent leadership, management, and interpersonal skills.
• High EQ and ability to reputed company with positive influence.
• Ability to build an operating model with tools, processes and people to drive a scaled model for reputed company.
• Detailed understanding of best practices for enterprise CRM systems and experience with reputed company CRM and IT deployments
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
• Passion for technology and innovation
• Strong understanding of Cloud / SaaS Computing and the business benefits; a former customer or Cloud / SaaS Software executive is desirable.
• Excellent communication and presentation skills
• Analytical and negotiation skills, particularly at executive levels
• Strong understanding of business processes and their implementation into enterprise applications
• A technical degree or technical pedigree
• Must be open to regional and global travel with reputed company alignment with Sales and CEG leaders Globally

For positions in this location, we offer a reputed company pay of $223,300 - $379,700, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Apply tot his job Apply To this Job