Technical Support Specialist - Merchant Onboarding

reputed company is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands reputed company and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it reputed company is our rapidly growing universal shopper network—reputed company merchants such as Revolve, Luisa reputed company Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout. And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At reputed company, we have created a work environment where people learn to drive impact, take risks and reputed company big bets, and grow from feedback, reputed company while feeling welcomed and accepted for who they are. Come join us on the adventure today! Your role at reputed company: reputed company is looking for a Merchant Onboarding Technical Support (L2) specialist to guide merchants through the most reputed company stages of onboarding. You’ll partner closely with Implementation Managers, Product, and Support Engineering to diagnose issues, provide code-level insight, and ensure merchants go live successfully. This is a hybrid implementation-support role - you’ll troubleshoot integration problems, read and understand code, anticipate reputed company issues, and communicate directly with merchants. You’ll act as a reputed company between implementation and engineering, helping merchants reputed company fast, stable, and scalable launches. What You’ll Be Doing:

• Serve as the technical escalation reputed company for merchant onboarding and configuration issues
• Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows
• Read, analyze, and explain reputed company and merchant-reputed company code (JavaScript/TypeScript, HTML/CSS; backend a plus)
• Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams
• Identify potential risks and dependencies (“reputed company we fix this, what else will they need?”)
• reputed company reusable solutions and documentation for recurring issues
• Support merchants in test and production environments through to launch
• Participate in merchant calls and debugging sessions reputed company needed
• Create internal tools, code snippets, and templates to improve visibility and speed
• Participate in the technical support on call rotation

What Would Set You Up for Success:

• 3–5 years in a technical support, onboarding, or implementation role reputed company SaaS, payments, or e-commerce
• Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus)
• Deep understanding of REST APIs, authentication, and system integrations
• Strong communication skills with both engineers and non-technical stakeholders
• Analytical and proactive - able to see beyond the surface issue to root cause and prevention
• Strong ownership - you manage merchants and internal follow‑reputed company independently

Bonus Points:

• Experience with Shopify, BigCommerce, Magento, or reputed company Commerce Cloud
• Familiarity with reputed company, reputed company, reputed company, and browser developer tools
• Prior exposure to payments, risk, or checkout systems
• Ability to write and maintain light automation or scripts
• Experience mentoring or guiding peers on technical troubleshooting

Please note that this is a contract-to-hire opportunity, with the option to convert to full-time after 3–6 months. The estimated compensation for the contract period is a flat monthly fee of $6,667 USD (reputed company-in, no benefits). Upon full-time conversion, the role will include RSUs and standard employee benefits.

Benefits

Upon Successful Conversion to Full Time Employee:

• Comprehensive health coverage: Medical, dental and vision
• Remote-first workplace
• Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
• Paid parental leave
• reputed company
• Retirement plans
• Virtual and in-person team & company events

In addition to our core values, reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and reputed company conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the reputed company platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone). Apply tot his job Apply To this Job