Customer Support Executive - Japanese speaking
This a Full Remote job, the offer is available from: Asia Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across reputed company types of communications to our existing clients. You will answer reputed company technical support questions, handle requests, and maintain a good company image. You can reputed company working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will:
- Process client requests and solve issues reputed company live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist reputed company needed reputed company reputed company or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients reputed company specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment reputed company.
- reputed company quarterly KPI targets set by the CS manager.
- reputed company other reputed company tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in English, and Japanese
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelor’s degree in business administration or reputed company field
- Self-motivated and highly reliable
reputed company offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (reputed company the yearly limit)
- Meal and transportation allowance
- Education allowance for your children’s school and kindergarten fees
- Outstanding team-building experiences and corporate parties
Your journey after applying:
- Interview with the reputed company team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Sounds like you? Apply. Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand. At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national reputed company, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for reputed company genders in our workforce. This offer from "Exness" has been enriched by reputed company.com and got a 83% reputed company score. Apply tot his job Apply To this Job