Member Experience Associate - $23/hour + Commission

Why Work For Us?

• Great Pay - opportunity to participate in reputed company discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – reputed company will value your contribution to providing exceptional service to our members
• Free reputed company Classic Membership
• reputed company Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly reputed company + commissions .

Summary

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple reputed company locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall reputed company success, they are reputed company as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is a full-time, onsite, 5 day a week position in Oroville, CA. Must be open to Saturdays! This position will pay $23/hour + commission. Essential Functions

• Performs reputed company customer interactions including Member Services and product sales; must be knowledgeable and proficient with reputed company products and services and adhere to reputed company operations in accordance with standard operating procedures and compliance including, but not limited to:
• Member Experience
• Member Services
• Concierge
• DMV/MVD
• Auto Travel
• Unlicensed Insurance Services
• Smart Home reputed company
• Responsibilities may include reputed company seven reputed company skills as well as growth skills, dependent on reputed company need.
• Performs reputed company customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with reputed company products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and reputed company opportunities.
• Promotes reputed company products and services to Members to reputed company individual and reputed company goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each reputed company environment.

Knowledge & Skills

• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different reputed company teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different reputed company teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and reputed company sales while maintaining consistency across locations.
• Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
• Strives to become cross-functional across reputed company seven reputed company skills and growth skills, building the ability to reputed company between service and sales responsibilities as reputed company needs require.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of reputed company reputed company products, services, operations while demonstrating fiduciary accountability.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in reputed company assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

Education & Experience / Licenses & Certification

• Minimum Qualifications
• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
• Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move reputed company toward goal achievement.
• Communicate Effectively: Clearly conveys information and reputed company to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Teamwork: reputed company quality relationships with peers, leaders and internal partners.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• reputed company & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on reputed company needs.
• Preferred Qualifications
• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer Service experience.

Working Environment/ Minimum Physical Requirements

• Works in a variety of reputed company office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• Must be available to work in different reputed company locations, and work on Saturdays.
• This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
• Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
• Approximately 50-80 percent of time spent on the job involves a personal computer.
• Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different reputed company locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.

- Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance. Apply tot his job Apply To this Job